Field Service Engineer (Multi-Vendor Services)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Field Service Engineer (Multi-Vendor Services)Job Description
Field Service Engineer (Multi-Vendor Services).
Deliver expert maintenance and technical support for biomedical equipment while ensuring exceptional customer service and compliance at San Camillo-Forlanini Hospital in Rome.
Your role:
Customer Service
Build strong partnerships with customers and stakeholders.
Communicate clearly and promptly about equipment and service issues.
Act quickly to resolve problems and ensure customer satisfaction.
Meet commitments and maintain high Net Promoter Score (NPS).
Set realistic expectations and deliver exceptional service.
Teamwork
Collaborate with regional team members and support colleagues.
Stay flexible and proactive in learning new tools and device types.
Put team goals ahead of individual needs and maintain a positive attitude.
Compliance
Follow all regulatory safety and quality standards.
Manage company assets responsibly (tools parts documentation).
Complete administrative tasks on time (work orders timesheets reports).
Technical
Apply electronic mechanical and networking knowledge to troubleshoot and repair equipment.
Perform preventive maintenance inspections and safety checks.
Use available tools and escalation processes to resolve issues efficiently.
Attend training and apply lessons learned on the job.
Youre the right fit if you have:
- Bachelors or Masters degree in Biomedical Engineer or High school diploma or vocational certification in electronics or similar.
- Minimum 3 years experience servicing biomedical equipment in healthcare settings.
- Strong technical skills in electronics mechanics and networking.
- Ability to work independently and manage multiple tasks.
- Team-oriented mindset with strong organizational skills.
- Basic informatics/networking knowledge is a plus.
- Intermediate level of English in addition to Italian as local language.
- Availability to travel when needed.
- Availability to work also as part of on-call shifts.
Location
Based in Rome working at San Camilla-Forlanini Hospital.
How we work together
Onsite roles require full-time presence in the companys facilities.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Required Experience:
IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
