Retail Ops, Business Analyst II

This is a CONTRACT POSITION.

Your employment will be held by a third-party company of ENGIEs choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration:

• Six Months

Compensation:

• Pay Rate: $31.00/hr.

Location:

• Houston TX

What You Can Expect

The Collections Specialist is responsible for reducing DSO and increasing cash flow by collecting outstanding debt for ENGIE Resources.
This role conducts highvolume outbound calls resolves escalated customer issues and ensures accurate documentation of all collection activities.
The specialist collaborates with analysts and crossfunctional teams to resolve disputes and ensure proper payment application.
They maintain compliance with market rules support drop decisions and manage term fees and returned checks.
Strong communication problemsolving skills and the ability to stay composed under pressure are essential.
The role also supports process improvements and completes required reporting to enhance overall collection effectiveness.

• Specialize in the collection of debt owed to ENGIERESOURCES
• Use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills.
• Must have exceptional communications skills as well as listening abilitiesandproblem solvingacumen.
• Must have good attention to details.
• Reduce DSO and increase cash flow.
• Be able to handle multiple priorities.
• Ability to handle stressful situations andmaintaincomposure.
• Be backup toanalystwhen they areout ofoffice.
• Responsible for collection of termfees returnedchecksand proper recording of activity.
• Suggest new or changes in collection policy and procedures to enhance customer experience.
• Outbound Collection calls challenge resolution customer service issuesandbe the expertin collection escalated customer collections issues received from customer care centerthat are escalated from the : Get paid.
• Maintain notes of collection activities in billing and collection that tracking of problem accountsareescalated to manager.
• Adviseremittance group on proper application of payments as needed and contact customers if necessary for remittance information.
• High volume phone calls to assigned delinquent for coordination of collection activity withanalyst.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due andbethe champion of getting paid.
• Make recommendations to Manager on any process improvements that streamline collection activity.
• Coordinate with relevant groups-sales legal accounting etc. to resolve customer disputes.
• Need to be proficient in all market rulespertaining tocollection procedures and be able to recommend drops of customers who are past due.
• Maintain supporting documentation to support drop decisions when PSC(Public ServiceCommissions)complaintsarise.
• Responsible for meeting/exceedingcollectionsprocess metrics and quality control toinsurehigh levelof on-time payments and professional customer interaction.
• Monthly reports as required by Manager
• Assistwith accounting reporting requirements

What Youll Bring

• BachelorsDegreeinBusinessor 3 years of energyindustryexperience in lieu of degree
• Commercial collections experiencerequired
• Bankruptcyexperience preferred but notrequired
• Preferably 3years High Volume corporate Collections experience;
• Minimum 5 years businessexperience
• Knowledge of Billing and Collections procedures

Additional Details

• This role is eligible for our hybrid work policy
• Must be willing and able to comply with all ENGIE ethics and safety policies

Why ENGIE

ENGIE North America isnt just participating in the Zero-Carbon Transition were leading it! Join us as we develop energy that is renewable efficient and accessible to everyone.

At ENGIE every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

ENGIE is proud to be an equal opportunity workplace and we are firmly committed to creating an inclusive workplace for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

If you need assistance with this application or a reasonable accommodation due to a disability you may contact us at This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.