Voluntary Services Officer Assistant Chief

The incumbent shares fully in the duties responsibilities and authorities of the Chief CDCE/Voluntary Service for the full scope of business for each of the interrelated lines of business which include Voluntary Service Philanthropic Engagement and Partnership Solutions. Due to the cross-cutting nature of this office the incumbent shows a comprehensive understanding of the federal government VA and each of its Administrations with a primary focus on VHA; to include the relevant laws regulations policies and procedures accrediting organizations as well as the organizations within the agency to facilitate a systems- oriented approach to the Centers success. Major duties include but are not limited to:

• Planning and leading philanthropic activities and programs within widely dispersed locations across the healthcare system VA Administrations and State Veterans Homes.
• Assisting in all aspects of the development coordination and management of the CDCE/Voluntary Service Office to include but not limited to planning establishing and implementing policy; developing short and long-range program goals and objectives; and managing evaluating and coordinating (internal and external) resources of across the service.
• Managing and participating in the interviewing scheduling placement and evaluation of volunteers.
• Conducting appropriate follow up activities to ensure both adequate supervision and assignment training are provided to the volunteers.
• Serving as the first-line supervisor and coordinator for specific volunteer programs which typically include a variety of diverse assignments.
• Ensuring that all volunteer personnel files are prepared in accordance with The Joint Commission and standards for VHA volunteers.
• Planning and executing a variety of complex internal and external special events.
• Maintaining detailed records of each event and/or program and preparing After Action Reports.
• Serving as a local subject matter expert on volunteer and donation management.
• Overseeing the implementation of the strategic and operational plans developed by the Chief CDCE/Voluntary Service.
• Managing a positive community relations program that promotes understanding and goodwill between the facility and surrounding community and those individuals and groups who are interested in and affected by the VA.
• Overseeing sharing agreements such as Memoranda of Agreements or Understandings to ensure these are updated annually or per the terms of the agreement and reflect current policies and procedures mandated by both local and national guidance.
• Responsible for fiscal management and accountability including assisting in the preparation and ongoing monitoring of an annual operating budget.
• Providing oversight of the organizations monetary and in-kind development activities which garner resources positively impacting care and services.
• Identifying and approving requests reconciling the financial records of control points and authorizing users to be requestors control point clerks and additional control point officials.
• Performs other related duties as assigned.

Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.
Telework: Ad-hoc Available
Virtual: This is not a virtual/remote position.
Position Description/PD#: Voluntary Services Officer - Assistant Chief / PD99785-S
Relocation/Recruitment Incentives: Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

To qualify for this position at the GS-11 level you must meet one of the following:

Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Voluntary Services Officer (Assistant Chief). Qualifying specialized experience includes coordinating and administering a volunteer program to include recruitment placement and evaluation of personnel; using qualitative and/or quantitative methods for the assessment and improvement of program effectiveness; serves as a local subject matter expert on volunteer and donation management; publicizes a program to recruit volunteers and accepting gifts and donations while abiding by laws and/or regulations; and implementing and planning special events in the community and implementing national initiatives to advance the program mission. OR

Education: successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M. if related that demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR

Combination: equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a masters or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

You will be rated on the following Competencies for this position:

• Financial Management
• Managing Human Resources
• Partnering
• Planning and Evaluating

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is moderately sedentary although considerably variable. It requires a fair amount of standing sometimes for long periods walking climbing stairs and bending. Work may require some heavy to moderate lifting transporting of materials equipment and supplies for special events and other programs. Due to the diverse nature and scope of the work it may require occasionally working in extreme temperatures (hot or cold). Work is typically performed in an adequately lighted and climate-controlled office. Requires occasional travel local and national; movement between worksites include outpatient clinics VBA regional offices or national cemeteries. Extended evening or weekend work hours may be required. Work may also take place in a variety of settings including outdoor in various temperatures crowded conferences or conventions for outreach and other events.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at