CSR III
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Job Location:
Richmond, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Responsibilities:
- Respond to customer inquiries and resolve complaints in a professional and timely manner
- Process orders returns and exchanges efficiently
- Maintain customer records and update information as needed
- Collaborate with internal teams to address customer issues and improve overall customer experience
- Provide product information and recommendations to customers
- Assist with escalated customer concerns and find satisfactory resolutions
- Ensure customer satisfaction by following up on inquiries and orders
- Adhere to company policies and procedures to maintain high-quality service standards
- Contribute to team goals and objectives to enhance customer service performance
Essential Qualifications:
- Excellent communication skills both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using customer service software and systems
- Good understanding of customer relationship management principles
Desired Experience:
- Minimum 2 years of experience in a customer service role
- Experience with handling escalated customer situations
- Background in the restoration industry is a plus
Salary & Benefits:
The salary and benefits for this position will be commensurate with experience and qualifications. Ironside Restoration offers competitive compensation packages health insurance retirement plans and opportunities for career growth.
