Supervisory Transportation Assistant

Duties include. but are not limited to:

• Assures staff make the appropriate eligibility determinations for transportation and beneficiary travel reimbursements for healthcare visits. Modifies processes when needed and evaluates the ongoing operational flow of the Beneficiary Travel (BT) program.
• Performs training for staff on a variety of transportation management and patient related software.
• Collaborates with others for transportation workload forecasting scheduling design procedure development and quality improvement implementation.
• Manages program operations to identify and define requirements for the use of automated systems when dispatching and routing drivers.
• Promotes the enhancement and facilitation of access to transportation services including the integration and coordination of services.
• Monitors for accurate timely and consistent information is entered in the Medical Centers database.
• Develops adapts and implements policies and plans to support the mission of the Beneficiary Travel (BT) program.
• Assists care lines and different services in the development of policies and procedures for workload management.
• Directs in orienting and advising physicians residents and interns in VA regulations policies and procedures on transportation and Beneficiary Travel matters.
• Initiates presentations and attends meetings with a variety of groups organizations boards and committees related to passenger transportation to promote coordination.
• Maintains contact with clinical personnel and other staff in various clinic settings to resolve delays and misunderstandings in the medical administrative aspects of providing medical care.
• Investigates patient complaints on travel eligibility issues and prepares written responses.
• Establish in-depth training to ensure that MAS and other identified Medical Center staff are educated and accountable for data management as it relates to the Beneficiary Travel Program.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Pre-Employment Physical Required
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Drivers License: A current valid state-issued Drivers License is required for this position. NOTE: We cannot accept photographs therefore; please do not submit a copy of your license with your application package. If an interview is requested you will be required to provide a copy of your current valid state-issued Drivers License.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Plan schedule and conduct projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in the transportation program; analyzes several different clinical programs each representing a requirement for a distinctly different additional body of knowledge and for which this position provides administrative guidance and support in regard to patient transportation; drafts verbal and written communication; have the skills to perform complex return on investment and program effectiveness analysis; develops and implement local policies and functions in various clinical services to ensure patients receive access to care timely and safely; Operates as the Subject Matter Expert Center level concerning the Beneficiary Travel Program; and identifies problems gathers relevant data assesses the data develops and implements ideas for improvement and evaluates efficacy of improvements.

• Information Management
• Organizational Awareness
• Planning and Evaluating
• Problem Solving
• Technical Competence