Director of Claims, Property & Casualty

Deland, Gibson Insurance Associates

Job Location:

Wellesley, MA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Director of Claims Property & Casualty

Location: Wellesley MA

Deland Gibson Insurance Agency is seeking a visionary Director of Claims to build lead and elevate our enterprise-wide claims strategy across personal and commercial lines. The Director of Claims is a senior leadership role responsible for claims advocacy loss outcome improvement and insurance-focused risk transfer strategy across the agencys personal and commercial client base.

This role owns the agencys claims philosophy and reserving advocacy standards while integrating claims intelligence risk management and contractual risk review into proactive client strategy and renewal outcomes. Acting as the agencys senior claims and risk authority the Director strengthens client protection carrier confidence and long-term account profitability.

This position does not function as a claims adjuster or legal counsel. Its value is delivered through strategy advocacy documentation and influence.

If you thrive in complexity influence outcomes through strategy (not volume) and want to build something lasting inside a high-performing agency this role offers rare scope authority and impact.

This role focuses on:

High-severity and complex claims
Repeat loss patterns and deteriorating loss ratios
Accounts where claims materially impact renewal pricing or retention
Contractual risk provisions that affect insurance response

This role does NOT:

Function as a claims adjuster
Replace carrier adjusters legal counsel or contract drafters
Manage routine claims except by strategic exception

Key Responsibilities:

Claims Leadership & Advocacy

Own the agencys claims advocacy standards and documentation requirements
Serve as final internal escalation point for complex disputed or high-severity claims
Lead structured claims strategy discussions for large-loss and long-duration claims
Ensure claims reporting quality supports timely response defensible coverage positions and effective reserving
Partner with service teams and producers to ensure claims strategy aligns with retention and renewal objectives

Reserving Advocacy & Carrier Partnership

Serve as primary liaison with carrier claims leadership
Initiate and lead formal reserve reviews supported by documented evidence
Support accurate and defensible reserving through timely high-quality information flow
Represent the agency in carrier stewardship meetings related to claims performance and loss trends
Reinforce the agencys reputation as a disciplined transparent and outcome-focused partner

Risk Management & Loss Outcome Strategy

Own the agencys claims-driven risk management strategy
Analyze claims data to identify severity drivers frequency trends and systemic issues
Deliver post-loss reviews and pre-renewal risk recommendations on managed accounts
Coordinate carrier and third-party loss control resources
Ensure risk insights directly inform renewal strategy and client decision-making

Contractual Risk Review

Review client contracts solely for insurance indemnification and risk transfer implications
Identify contractual provisions that may create:
- Coverage disputes
- Defense and tender challenges
- Uninsured or underinsured exposure
Provide risk-based insurance alignment recommendations not legal advice
Support claims strategy and tender positioning where contract language affects insurance response or recovery
Collaborate with client legal counsel and carriers to flag insurance-related issues impacting claims outcomes
Boundary: This role does not provide legal opinions draft contracts or negotiate non-insurance commercial terms

Producer & Client Enablement

Equip producers and account teams with claims and risk insights that support GRIP-driven sales and stewardship
Participate selectively in high-impact prospect and renewal meetings where claims performance is strategic
Translate claims data into business risk narratives clients can act on
Educate internal teams on claims trends coverage implications and risk transfer best practices

Team Leadership & Operational Excellence

Lead mentor and evaluate claims staff
Establish service standards workflows and accountability metrics
Ensure consistent training in claims advocacy coverage interpretation and documentation
Foster a culture of professionalism discipline and continuous improvement

Data Reporting & E&O Risk Management

Own claims and risk reporting dashboards and performance metrics
Monitor severity frequency reserve variance litigation rates and escalation trends
Use insights to improve underwriting outcomes and renewal positioning
Support agency E&O risk mitigation through documentation standards and audit readiness
Champion process and technology improvements tied to claims quality and efficiency

Decision Authority

Final internal authority on claims escalation strategy
Authority to initiate reserve reviews and claims strategy meetings
Authority to define agency claims service standards and workflows
Input authority on carrier stewardship and claims-related carrier strategy
Authority to require post-loss reviews and risk action plans on managed accounts

QUALIFICATIONS:

8 years of insurance experience with significant claims exposure
35 years in a leadership or senior advisory role
Demonstrated experience across personal and commercial lines
Deep understanding of coverage interpretation claims reserving and risk transfer
Independent agency experience strongly preferred
CPCU ARM CRM AIC or similar designations a plus
JD preferred

SUPERVISORY RESPONSIBILITY: This position has supervisory responsibilities.

WORK ENVIRONMENT: This position operates in a professional office environment. This role routinely uses standard office equipment such as computers tablets phones multi-function printers and fax machines.

PHYSICAL DEMANDS: While performing the duties of this job the employee is regularly required to talk and/or listen; frequently stand; walk; sit for extended periods of time; frequently use hands/fingers to handle/feel when operating a computer and other office equipment; reach with hands and arms.

Required Experience:

Director

Director of Claims Property & CasualtyLocation: Wellesley MADeland Gibson Insurance Agency is seeking a visionary Director of Claims to build lead and elevate our enterprise-wide claims strategy across personal and commercial lines. The Director of Claims is a senior leadership role responsible for ...