Program Analyst (Informatics)

Duties include but may not be limited to the following:

• Uses communication education and leadership to support comprehension of and adaptation to organizational updates.
• Guides the evolution of clinical software and processes by ensuring clinical software are available for staff use in addition to training on these programs.
• Contributes to the development of software enhancements guides process improvement activities and partners with colleagues working on information technology (IT) for the better provision of patient care by clinical and business staff.
• Cultivates a healthy working relationship between the Office of Information and Technology (OIT) and Health Informatics allowing for routine dialog to enable the sustainment and optimization of our health IT solutions and workflows for the benefit of all staff and Veterans.
• Evaluates content quality and assures access to knowledge resources eliminating redundancy in duplicate data sources and improving information interoperability across the organization.
• Applies statistical (quantitative information derived mathematically) machine learning (use of artificial intelligence to derive knowledge from data to predict outcomes) visualization (representation of data via a chart or other image) inferencing (a way to understand cause-and-effect relationships) and other techniques to enable decision support.
• Utilizes or develops reports and information tools using a variety of methods and tools such as Structured Query language (SQL) SQL Server Reporting Services (SSRS) from the VISN and the VA Corporate Data Warehouse.
• Enables healthcare capabilities and the evolution of technology adjoined to the electronic health record (EHR) to deliver quality care by developing implementing monitoring maintaining and optimizing informatics tools and access to them.
• Serves as a subject matter expert in the visual depiction of process flow diagrams assisting end-users with correct interpretation of symbols and diagrams that reflect their work activities.
• Ensures clinical input in the development and management of the VHA business architecture.
• Participates in actions to evaluate test and report on errors found when working with systems and applications.
• Applies a true end-to-end process to evaluate workflows identify issues develop solutions based on best practice guidelines and resolves and communicates changes to maintain and optimize processes that deliver Health Information Technology (HIT) solutions.
• Uses communication education and leadership to support comprehension of and adaptation to organizational updates.
• Performs activities that support the management and delivery of educational experiences using information solutions and technology in all areas of healthcare.
• Performs other duties as assigned.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position applicants must meet all requirements by the closing date of this announcement 02/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7 . For a GS-11 position you must have served 52 weeks at the GS-9 and for a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

To qualify for this position at the GS-05 level you must meet one of the following:
Experience: You must possess three (3) years of general experience one (1) year of which was equivalent to at least GS-4. General experience is three (3) years of progressively responsible experience one (1) year of which was equivalent to at least GS-4 that demonstrates the ability to:
1. Analyze problems to identify significant factors gather pertinent data and recognize solutions;
2. Plan and organize work; and
3. Communicate effectively orally and in writing.
Such experience may have been gained in administrative professional technical investigative or other responsible work. Experience in substantive and relevant secretarial clerical or other responsible work may be qualifying as long as it provided evidence of the knowledge skills and abilities (KSAs) necessary to perform the duties of the position to be filled. Experience of a general clerical nature (typing filing routine procedural processing maintaining records or other nonspecialized tasks) is not creditable. Trades or crafts experience appropriate to the position to be filled may be creditable for some positions.
OR
Education: Successful completion of four (4) years of education above the high school level leading to a bachelors degree. This education must have been obtained in an accredited business secretarial or technical school junior college college or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.
OR
Combination: Equivalent combination of successfully completed education and general experience directly related to the work of the position as outlined above that meets the requirements of the position. Only successfully completed post-high school education may be used to qualify applicants at the GS-05 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.

To qualify for this position at the GS-07 level you must meet one of the following:
Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes knowledge and use of clinical software packages; prepares reports and presents information effectively; performs data analysis to include collecting evaluating and synthesizing data; and assisting with evaluating and recommending operational process changes.
OR
Education: One (1) full year of successfully completed graduate level education or superior academic achievement if related that demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.
Superior Academic Achievement (SAA): SAA at the baccalaureate level in the coursework detailed above is fully qualifying. Applicants who wish to apply under this provision must submit proof from their educational institution that they meet one of the criteria listed below. To qualify for Special Advancement for Achievement (SAA) applicants must have completed all the requirements for a bachelors degree in a curriculum that is qualifying for the position to be filled and meet one of the following:

• Rank in the upper one-third of your class in the college university or major subdivision.
• A grade-point average of B (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses or those completed in the last two years of undergraduate study.
• A grade point average of B (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study or those courses in your major completed in the last two years of undergraduate study.
• Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. For a list of recognized honor societies please visit more information regarding SAA please visit Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education beyond a bachelors degree may be used to qualify applicants for the GS-07 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.
  
  To qualify for this position at the GS-09 level you must meet one of the following:
  Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes knowledge of automation and software systems and options that affect clinical practice; performs data analysis to include collecting evaluating and synthesizing data; assisting in process improvement projects; provides communication channels to clinical and business teams to support deployment sustainment and optimize efforts; and preparing reports and graphical presentations of data.
  OR
  Education: Successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D. in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.
  OR
  
  Qualifications continued in education section.

  Education

  Qualifications continued.
  
  Combination: Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of the first year (18 semester hours) may be used to qualify applicants for the GS-09 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.
  
  To qualify for this position at the GS-11 level you must meet one of the following:
  Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes communicating among stakeholders to facilitate and support organizational change; applying a wide range of established practices theories and emerging information in relation to health care delivery informatics and applications; independently completes analytical projects related to process improvement; experience with data life cycle to include data design collection and management to input retrieve analyze summarize and present information; and knowledge and use of national database architecture and file structure.
  OR
  Education: Successfully completed a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or an LL.M. if related that demonstrates the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.
  OR
  Combination: Equivalent combination of successfully completed education and specialized experience directly related to the work of the position as outlined above that meets the requirements of the position. Only education in excess of a masters or equivalent graduate education may be used to qualify applicants for the GS-11 level. NOTE: If using education combined with specialized experience to qualify a copy of your transcript is required.
  
  To qualify for this position at the GS-12 level you must meet one of the following:
  Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that is directly related to the work of the position and has equipped you with the particular knowledge skills and abilities to successfully perform the duties as a Program Analyst - Informatics. Qualifying specialized experience includes independently performing a full range of data analysis to include collecting evaluating and synthesizing of data; applies an end-to-end process to evaluate workflows identify issues and develop solutions based on best practice guidelines; experienced knowledge and use of national database architecture and file structure analytical techniques and clinical applications development techniques; acquainted with technologies that are likely to benefit healthcare delivery processes to troubleshoot functionality issues and develop solutions; and ensures the success of multidisciplinary teams to lead and manage informatics-related projects.
  NOTE: One (1) full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
  
  Physical Requirements and Work Environment: The work is usually sedentary but it requires periods of walking standing bending or climbing and employees may carry light items such as books instruments laptops and other similar materials. The work is conducted in office conference room and clinical/hospital patient care settings. Typically the work is hazard-free not requiring any special equipment or clothing. The employee is in on-call status as needed and works flexible hours to meet the needs of the facility end user.
  
  
  
  For more information on these qualification standards please visit the United States Office of Personnel Managements website at transcript must be submitted with your application if you are basing all or part of your qualifications on education.
  
  Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit: If your school has changed names or is no longer in existence you must provide this information in your application.

  Additional information

  Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
  
  Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
  
  Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
  
  This job opportunity announcement may be used to fill additional vacancies.
  
  The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement. Management may use any one or any combination of these methods to fill the position.

  Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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  Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.