Technical Support
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Tuknik Government Solutions LLC a Koniag Government Services Company is seeking an experiencedTechnical Support analyst to support TGS and our government customer in Washington offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and technical assistance and support for internal customers both in person and remote using agency standard software and hardware. Troubleshoot address and (to the extent possible) rectify software and hardware issues meeting customer needs to use agency systems and/or maintain connection usage or physical set-ups of required hardware and/or Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):Perform software/hardware customer support and troubleshooting for workstations laptop printer and other similar IT basic IT troubleshooting. While addressing the situation keep end-users notified until resolved. If unable to resolve the issue within the same day apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any staff with user support of installed Microsoft Adobe and AutoCAD software the problem tracking system to document all end user hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of email instant messaging and other monitoring tools to remain aware of current issues affecting widespread a ticket in the problem tracking system for every customer contact and determine and document scope impact and priority; resolve or escalate as -up with customers vendors or SSA components as required to resolve problems and ensure ticket updates are all tickets only when a problem has been resolved to the customers satisfaction and all steps to resolve an issue are completely documented in the service Experience Knowledge Skills & Abilities:To perform this job successfully an individual must be able to perform each essential duty requirements listed below are representative of the knowledge skill and ability accommodations may be made to enable individuals with disabilities to perform the essential School Diploma and/or related advanced least 2 years of experience in desktop and computer peripheral installation and :Ability to organize prioritize and meet deadlinesExcellent critical thinking skillsStrong self-starter requiring minimal supervisionStrong problem-solving skillsStrong verbal communication to effectively express concepts plans and proposalOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
