JiraConfluence Administrator

Tangram Flex is seeking a dynamic Jira / Confluence Administrator to manage and optimize our programs multi-level security Atlassian suite including Jira Confluence and Jira Service Management. The core of this role is to ensure the platform is stable secure and configured to meet our organizations business and project management needs.

What We Do: At Tangram Flex we provide engineering products solutions and services that enable innovators to design develop verify and deliver software advancements to critical systems faster. By transforming how our nation solves complex software challenges our work accelerates innovation that strengthens national security.

POSITION DESCRIPTION //

A key aspect of this position is to lead our knowledge management strategy. You will be responsible for designing building and maintaining our companys internal knowledge base in Confluence. The ideal candidate will act as a vital bridge between technical and non-technical teams fostering a culture of knowledge-sharing while providing expert support and training across the Atlassian suite. Working with teams onsite at WPAFB office and hybrid in the Dayton area.

Primary Responsibilities:

Platform Administration and Security:

• Design and maintain complex Jira workflows screen schemes and permissions.
• Configure and optimize Confluence spaces permissions and structure (macros plugins).
• Manage user accounts groups and project roles conducting regular security audits.
• Perform routine maintenance including backups and disaster recovery planning.
• Monitor system health and performance and manage all platform upgrades.

Knowledge Management and Content Strategy:

• Develop and enforce a content strategy with templates and taxonomies for high-quality knowledge creation in Confluence.
• Design and implement an intuitive information architecture for easy self-service and information discovery.
• Champion a knowledge-sharing culture by training users and encouraging SMEs to contribute.

Process Improvement and Automation:

• Implement automation rules in Jira and Confluence to streamline business processes.
• Integrate the Atlassian suite with other tools using REST APIs and webhooks.
• Analyze and improve workflows to reduce repetitive questions and speed up onboarding.

User Support and Enablement:

• Act as the primary technical contact for all Jira and Confluence end-user support.
• Develop and maintain technical documentation user guides and knowledge base articles.
• Provide training and workshops to promote best practices and effective tool usage.

Collaboration and Reporting:

• Partner with IT team leads and leadership to align platform capabilities with business goals.
• Measure and report on the effectiveness of knowledge management initiatives and platform usage.

DESIRED SKILLS & EXPERIENCE //

Required:

• Active DoD Security Clearance or held within the last 12 months.
• Bachelors degree in Computer Science Information Systems or related field (or equivalent experience).
• 3 years of hands-on experience as a Jira Administrator in an enterprise environment.
• Proven experience in project management and knowledge management.
• Strong hands-on expertise with SQL and relational databases.
• Atlassian Suite: Expert-level knowledge of Jira Software Jira Service Management and Confluence (Cloud and Data Center).
• JQL: Proficiency in writing custom Jira Query Language for complex filters and dashboards
• Information Architecture: Solid grasp of content management and taxonomy design.
• Scripting & APIs: Familiarity with Groovy Python or Bash and experience with REST APIs are highly desirable.
• Methodologies: Strong understanding of Agile (Scrum Kanban) and ITSM frameworks (ITIL).
• Excellent skills in communicating with and training both technical and non-technical stakeholders.
• Strong analytical and troubleshooting capabilities to resolve complex technical issues.
• Ability to manage multiple priorities effectively in a dynamic environment.

Preferred :

• Experience supporting DoD or federal government data initiatives.
• Atlassian Certified Jira Administrator (ACP-100 or ACP-120)
• Other Atlassian or knowledge management certifications are a plus.
• Security

Physical Requirements:

• Ability to travel by air car or other transportation methods.
• Prolonged periods of sitting at a desk and working on a computer (up to 8 hours/day).
• Ability to lift and carry lightweight items (e.g. laptops demo equipment marketing materials) up to 25 lbs.
• Frequent use of hands and fingers for typing using a mouse writing and handling equipment.
• Visual acuity to read detailed technical documents view computer screens and operate software systems.
• Auditory ability to participate in meetings customer demos and conference calls including in potentially noisy environments (e.g. trade shows or military facilities).
• Mobility to move between office spaces customer sites conference venues and manufacturing or lab environments.
• Flexibility to adapt to varying work environments (e.g. corporate offices government buildings industrial or lab spaces).

We are committed to staying rooted in our core value of Team First. For that reason weve designed a highly competitive benefits program and supportive work environment to engage employees and their families.

• Hybrid work options
• Flexible Working Hours 10 paid holidays and generous Paid Time Off
• Employer Paid Medical Dental Vision and Short and Long Term Disability Insurance
• Access to group rating plans for Life Insurance
• Employer contribution to Health Savings Account
• Competitive 401K employer match
• A work environment and culture that fosters transparency collaboration and well-being.

Tangram Flex is an Equal Opportunity Employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its application procedures and in accordance with federal law. All qualified candidates will receive consideration for employment based on business needs job requirements and individual qualifications.

EEO/AA Vet/Disabled Employer/ and E-Verify

Required Experience:

Senior IC