Director of Administrative Operations, University Marketing and Communications

External Applicants:

Please ensure all required documents are ready to upload before beginning your application including your resume cover letter and any additional materials specified in the job description.

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• Navigate to the My Experience application page.

• Locate the Resume/CV document upload section at the bottom of the page.

• Use the Select Files button to upload your cover letter resume and any other required supporting documents. You can select multiple files.

Important Note: The My Experience page is the only opportunity to attach your cover letter resume and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

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Job Description Summary

Job Description

Essential Functions:

• Provides guidance to the VP/CCO and UMC leadership on operations administrative processes executive procedures and University policies.

• Translates executive priorities to operational plans.

• Builds strong working relationships with Chiefs of Staff executive support teams and operations leaders across the University.

• Manages and prioritizes the VP/CCOs calendar to ensure alignment with priorities adequate preparation and follow-through on action items.

• Prepares the VP/CCO for meetings appointments and speaking engagements.

• Coordinates travel and complex logistics for the VP/CCO and other team members.

• Plans and supports UMC leadership meetings retreats workshops and advisory groups including the Executive Marketing Council ensuring smooth execution.

• Works with UMC leadership to support team-building activities recognition efforts and shared practices that strengthen engagement and retention.

• Supports UMC-wide communications and special initiatives as needed.

Talent Liaison with Human Resources

• Serves as UMCs primary liaison to Wake Forest Human Resources and manages employment actions in Workday including hiring changes and separations for all employee types.

• Supports recruitment onboarding and professional development efforts in partnership with UMC managers and Human Resources.

• Oversees workflows that support UMCs staffing and operational needs.

• Serves as a Workday super-user for recruiting onboarding compensation reporting and employee exits.

Office Management and Planning

• Works with University offices responsible for finance and budgeting facilities and information systems to resolve issues in compliance with University policies.

• Reconcile Purchase Card transactions in WorkDay.

• Reviews and improves UMC business processes and helps implement policies and procedures that increase efficiency and consistency.

• Coordinates scheduling and meetings for the VP/CCO and other senior UMC leaders including calendar management focused on priorities and follow-up.

• Provides logistical and planning support for UMC-hosted meetings and events.

Required Education Knowledge Skills Abilities:

• 10 years of progressively responsible experience supporting senior-level executives in complex organizations with a strong preference for higher education or nonprofit environments.

• Demonstrated ability to maintain strict confidentiality of university records and perform duties that require tact sensitivity independent judgment diplomacy organizational skills flexibility and discretion. High degree of professionalism integrity and dependability.

• Advance knowledge of Workday HCM (Human Capital Management).

• Exceptional organizational skills with the ability to independently and collaboratively drive initiatives forward.

• Excellent interpersonal and communication skills; must be able to build trust manage up and across and engage with a broad range of stakeholders.

• Ability to manage multiple concurrent priorities navigate ambiguity and adapt quickly to shifting circumstances.

• High degree of proficiency in the Microsoft Office Suite (Word PowerPoint Excel) Google Workspace (Docs Sheets Slides Drive) Zoom and other productivity/collaboration tools.

• Demonstrated ability to work effectively within cross-functional teams and build strong collaborative working relationships.

• Ability to maintain the confidentiality of privileged information and perform a range of duties that require sensitivity independent judgment flexibility and discretion.

Preferred Education Knowledge Skills Abilities:

• Knowledge of higher education practices and the ability to acquire knowledge in a short period of time.

• A general understanding of branding marketing and communications and how they intersect

• Workday experience specifically human capital management.

• General knowledge of human resources functions

Accountabilities:

• Responsible for own work and outcomes with autonomy and accountability for core areas of responsibility.
  

Physical Requirements and Environmental Conditions:

• Sedentary work primarily involving sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists hands and/or fingers; and assessing the accuracy neatness and thoroughness of the work assigned. No adverse environmental conditions expected.

Additional Job Description

Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It does not encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by their supervisor.

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .