Sr. Vice President, Club Operations

Boys And Girls Clubs Of Sonoma-Marin

Job Location:

Santa Rosa, CA - USA

Yearly Salary: USD 160000 - 200000

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Senior Vice President of Club Operations

Reports to: Chief Executive Officer (CEO) or Chief Operations Officer (COO)

Status: Full-Time Exempt

Location: SonomaMarin (multi-site; regular travel to Clubs required)

Position Summary

The Senior Vice President (SVP) of Club Operations is a senior executive leader responsible for the overall performance consistency and impact of BGCSMs Club operations serving 30 Club locations and more than 11000 youth annually within an organization supported by an approximately $20 million operating budget and 350 employees. This role provides strategic and operational leadership across all Club sites ensuring high-quality safe and mission-aligned experiences for youth and families while driving operational excellence staff engagement and continuous improvement.

As a key member of the Executive Leadership Team the SVP of Club Operations partners closely with the CEO and fellow executives to translate organizational strategy into effective scalable and sustainable operational practices. This role balances strategic leadership with hands-on operational oversight supporting senior operations leaders while ensuring alignment with BGCSMs mission values and strategic priorities.

Scope & Complexity of the Role

This role oversees a year-round multi-site operation with varying schedules staffing models funding sources and community partnerships. The SVP of Club Operations leads through seasonal shifts evolving community needs and real-time operational challenges balancing long-term strategy with practical problem-solving to ensure consistent high-quality Club experiences every day.

Key Responsibilities

Executive & Strategic Leadership

Provide executive leadership for Club Operations in support of BGCSMs strategic priorities and commitment to a world-class Club experience.

Partner with the CEO and Executive Leadership Team on organizational strategy growth operational planning and performance.

Contribute to board-level reporting presentations and strategic discussions related to Club operations quality and impact.

Club Operations & Program Model Ownership

Own BGCSMs Club program model ensuring consistent high-quality implementation across all Club locations.

Lead day-to-day Club operations ensuring safety quality compliance and consistency.

Establish document and refine program and operational standards to support continuous quality improvement.

Ensure Clubs meet annual goals related to membership attendance staffing and program quality.

Use data site visits and feedback to evaluate effectiveness and drive improvement.

Attendance Outcomes & Grant Performance

Drive average daily attendance (ADA) and enrollment across Club locations in alignment with funding and community impact goals.

Ensure operational alignment with grant requirements performance measures and service commitments in partnership with Grants and Finance.

Monitor attendance outcomes and program performance data to identify trends and address gaps.

Hold operational leaders accountable for meeting grant-related goals and reporting expectations.

People Leadership & Workforce Management

Lead coach and develop senior operations leaders including Vice Presidents Regional Directors and other operational leadership roles.

Build and sustain a high-performing values-driven operations team in partnership with Human Resources.

Support consistent hiring onboarding performance management and retention practices across Club operations.

Data Quality & Continuous Improvement

Own the implementation and measurement of program quality standards across Club operations.

Drive performance metrics related to youth outcomes attendance safety staffing and overall Club experience.

Partner with internal teams to ensure accurate data collection and reporting.

Use data and qualitative insights to continuously refine the Club program model.

Requirements

Qualifications & Experience

Bachelors degree required; Masters degree preferred.

Minimum of 10 years of progressive leadership experience including at least 5 years in an executive-level role.

Demonstrated experience leading large complex teams of 200 employees across multiple sites.

Proven experience overseeing multi-million-dollar operations.

Strong strategic analytical organizational and people leadership skills.

Experience working with boards of directors public agencies and community partners.

Salary Description

$160000-$200000

Required Experience:

Senior Exec

Full-timeDescriptionSenior Vice President of Club OperationsReports to: Chief Executive Officer (CEO) or Chief Operations Officer (COO)Status: Full-Time ExemptLocation: SonomaMarin (multi-site; regular travel to Clubs required)Position SummaryThe Senior Vice President (SVP) of Club Operations is a s...