Donor Operations & Stewardship Manager

Kids In Distress (KID) is a nationally accredited organization dedicated to the prevention of child abuse the preservation of the family and the treatment of abused and neglected children. Founded in 1979 KID began as a small shelter for children in crisis and has since grown into one of South Floridas premier providers of child and family services. Over more than four decades the organization has expanded to operate two campuses in Broward County and foster care services in Palm Beach 2019 KID expanded its impact by acquiring Family Central Inc. (FCI) a long-standing leader in early learning family strengthening and child nutrition services across South Florida. Together KID and FCI deliver a continuum of care that strengthens and stabilizes families while helping children reach their full potential.

KID offers a well-integrated system of care staffed with clinical professionals who tenaciously strive to encourage educate empower and equip children and families with the proper tools to ensure a safe and strong community. By advancing critical and clinical care to at-risk children and families in need KID is known as the premier provider of child and family services in South Florida and along with FCI serves more than 20000 children and families annually. KID employees enrich the South Florida community through foster care recruitment/training/support kinship support early childhood education/preschool aftercare/summer camp adoption support benefits enrollment family strengthening maternal health a family counseling center and pediatric dental services in partnership with Nova Southeastern University. To learn more about KID and Family Central: or .

POSITION SUMMARY:

The Donor Operations & Stewardship Manager is responsible for managing the operational planning systems data integrity and donor stewardship functions that enable effective fundraising and long-term donor engagement. This manager-level role ensures fundraising operations run efficiently donor data is accurate and compliant and stewardship efforts are timely meaningful and mission-centered. By aligning operational excellence with a high-quality donor experience this position supports revenue growth donor retention and organizational sustainability. This role will also work closely with the finance team and will oversee bi-weekly reconciliation with the agencys Director of Finance. This position reports to the Vice President of Advancement.

STEWARDSHIP PHILOSOPHY

Kids in Distress and Family Central believes stewardship is an essential part of fundraising. Donors should feel valued informed and genuinely connected to the mission at every touchpoint. The Donor Operations & Stewardship Manager ensures systems and processes support warm timely and personalized donor engagement reinforcing trust and long-term partnership.

PRIMARY DUTIES & RESPONSIBILITIES:

Financial Coordination & Administrative Oversight

• Oversee data entry of all gifts and file any supplemental documents.
• Serves as a liaison with the finance team to support accurate gift processing reconciliation and reporting and formal acknowledgement.
• Oversees the collection review and submission of development team expense receipts and documentation to finance in accordance with organizational policies.
• Supports budget tracking and expense monitoring for development operations and stewardship activities.

Development Operations Planning & Forecasting

• Manages operational planning for the development function aligning workflows timelines systems and resources with fundraising goals and annual plans.
• Supports fundraising forecasting and performance tracking through accurate data management trend analysis and standardized reporting.
• Ensures development operations are scalable compliant and aligned with organizational strategy.

Systems Database Management & Training

• Maintain and oversees donor database management ensuring data accuracy integrity and adherence to data governance standards.
• Management of Merchant Services including but not limited to Stripe PayPal BetterUnite and Blackbaud Merchant Services.
• Establishes quality control processes including regular audits documentation and corrective actions.
• Trains and supports development staff and relevant stakeholders on database usage data entry standards reporting tools and donor record management.

Stewardship Events & Donor Experience

• Assist the Vice President of Advancement and team with research of new potential donors. Communicate with donors via telephone email and in person in a courteous manner.
• Assist the team and outside consultants as needed. Enter up to date data in systems on a weekly basis.
• Support the team with event related follow-ups; request letters sent for auction raffle and in-kind items via email letter or phone calls.
• Manage auction item system and packing as needed.
• Manages donor acknowledgment recognition and impact reporting processes to ensure timely accurate and personalized stewardship across all donor segments.
• Oversees stewardship calendars and donor touchpoints including thank-yous updates recognition and impact communications.
• Brainstorms and collaborates with marketing and program teams to ensure stewardship communications reflect organizational brand voice and outcomes.

Operational Execution Vendors & Quality Control

• Supports the operational execution of fundraising campaigns appeals events and donor journeys by managing systems timelines and vendor workflows.
• Coordinates with external vendors and service providers (e.g. mail houses printers software platforms) to ensure accurate and timely delivery of donor-facing materials.
• Implements quality assurance measures to ensure fundraising outputs meet organizational standards.

KNOWLEDGE SKILLS AND ABILITIES (KSAs):

• Knowledge of nonprofit fundraising operations donor stewardship practices and ethical fundraising standards.
• Working knowledge of donor databases/CRMs (e.g. BlackBauds Raisers Edge BetterUnite or similar) gift processing and reporting tools.
• Strong operational planning forecasting and analytical skills.
• Generate reports queries etc. as needed
• Demonstrated ability to implement and maintain quality control and data governance standards.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Ability to train and support team members on systems and processes with clarity and consistency.
• Strong written and verbal communication skills with a donor-centered mindset.
• High attention to detail discretion and professionalism in handling confidential information.

QUALIFICATIONS:

• Bachelors degree or equivalent in: Nonprofit Management Business Administration Communications Public Administration Marketing or related field
• 35 years in development operations or stewardship
• Strong database experience (Betterunite Square Stripe & Raisers Edge preferred)
• Warm communicator with excellent organization skills
• Analytical detail-oriented and mission-centered
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Excellent written and verbal communication skills with the ability to present findings clearly.
• Ability to manage multiple projects prioritize deadlines and adapt to changing business needs.
• Proficiency in Microsoft Office Suite.

Other Requirements

• Licenses (e.g. drivers license for travel).
• Availability to work evenings weekends or extended hours during audits events or projects.

PHYSICAL DEMANDS:

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Depending on the role employees may work in an office interact with clients off-site or travel to other locations. Duties may involve sitting walking standing using hands and arms talking and listening. Occasional light lifting may be required. Employees must be able to focus visually at close range and distinguish colors. Work is typically performed in a climate-controlled environment with moderate noise though some situations may involve higher noise levels.

Notice For Applicants

This position requires background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about background screening requirements visit:

Kids In Distress is an Affirmative Action/Equal Opportunity Employer a Drug Free Workplace and requires drug testing.

Required Experience:

Manager