Firefighter (Control) (Redeployment 22153)

• Suffolk County Council
• Firefighter Control Operators
• Location: Beacon House Ipswich IP1 5PB - Onsite
• Salary: Firefighter (Control) in accordance with NJC Pay Scales (pro rata for part time)
• Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours one 10-hour shift per month (08:00-18:00) and one 14-hour shift per month (18:00-08:00) Additional hours may be offered to provide cover for absences or operational needs.
• Contract: Permanent

Job details

Are you calm under pressure quick-thinking and passionate about helping others Suffolk Fire and Rescue Service (SFRS) is seeking motivated individuals to join our team as Fire Control Operators in our Fire Control Room in Ipswich. This opportunity is open to both green and grey book applicants with previous fire control experience.

This is your opportunity to be at the heart of emergency response in Suffolk playing a vital role in saving lives and protecting communities. As the first point of contact in an emergency our Fire Control Operators are responsible for the rapid and accurate mobilisation of fire and rescue resources across the county.

We are looking for individuals with the right mindset strong personal qualities and a genuine desire to learn and grow. If you are driven resilient and ready to make a real difference we would love to hear from you.

Our control room operates 24/7 year-round acting as a crucial link between the public and our operational firefighters. The role requires a minimum commitment of two shifts per month (a total of 24 hours): one 10-hour day shift (08:0018:00) and one 14-hour night shift (18:0008:00). Additional hours may be offered to support absences or operational needs.

This is an exciting opportunity for those looking to contribute to a vital public service on aflexible ad-hoc basis. Whether youre returning to the role semi-retired or seeking to share your expertise in a more flexible capacity we welcome your application.

Your responsibilities will include:

As a Fire Control Operator you will be answering 999 calls mobilising resources across Suffolk and liaising with senior fire officers other agencies and emergency services.

• Answering 999 calls for emergencies and calmly gathering vital information from callers.
• Being the voice of reassurance while providing crucial safety advice and guidance until help arrives.
• Thinking fast and assessing situations to dispatch the most appropriate response including fire crews or other emergency services.
• Working seamlessly as part of a team to ensure a swift and effective response.
• Using radio systems to provide critical support and updates to fire officers on the scene.

• Going beyond emergencies by tackling day to day tasks that keep the fire service running smoothly and prepared.

You will need:

• Previous experience in fire control.
• Excellent communication skills to build rapport and pass on information clearly even in stressful situations.
• Superior multi-tasking skills to thrive in a dynamic high-pressure environment.
• A clear and decisive mind and be able to make quick decisions.
• Strong computer literacy and the ability to learn new systems quickly.
• A genuine desire to help others and positively impact your community.
• Robust resilience to meet the demanding nature of this crucial role.
• Fast and accurate keyboard skills.
• A confident telephone manner.

You can view a full list of requirements in theJob and Person Profile (docx).If you think you have what it takes to be successful in this role even if you dont meet all the requirements please apply. We would appreciate the opportunity to consider your application.

This advert is for Firefighter (Control) Bank Opportunities only if you are interested in the other bank opportunities we have in Fire Control please visit our website: Current Vacancies - SFRS.

Empowering Everyone

We are big believers in potential possibility and the power of different ideas. We are always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report ().

For more information

Please visit ourSuffolk Firefighters website (). If you have any questions or would like a casual conversation please reach out to us at:

How to apply

Step 1 -Read theJob and Person Profile (docx).

Step 2 -Click Apply Now to start your online application.

Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the Person Profile section of the JPP.

• You should use theSupporting Statement template.
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or.

You can find examples of possible adjustments on our Reasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11:30pm 8 February 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS(Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite