Customer Service Complaint Management

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Receiving complaints from all channels available in Tunaiku
Conveying complaints to the relevant department and setting priority levels
Contacting customers or complainants to provide information about the process and results of resolving customer complaints
Complaint Management & Escalation officers must verify to ensure the accuracy of customer information
Documenting the documents submitted by customers as complaints

Requirements:

Candidates must possess at least Bachelors Degree in any major.
Experience a minimum 1 year in a call center banking prefer having an experience handling digital banking customers.
Willing to work in shifting schedule including weekends and public holidays.
Able to perform the job as a customer service effectively.
Possess a customer-oriented service mindset.
Have good communication skills.
Able to adapt in dynamic company culture and fast-paced environment.
Able to bring a positive attitude within colleagues and towards customers.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Responsibilities:Receiving complaints from all channels available in TunaikuConveying complaints to the relevant department and setting priority levelsContacting customers or complainants to provide information about the process and results of resolving customer complaintsComplaint Management & Esca...