Cluster Manager Tele Sales
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
1. Operational Management:
- Manage day-to-day call center operations ensuring seamless execution of telesales campaigns for
all products/processes.
- Monitor and control call centre metrics such as sales productivity data penetration and
conversion rates.
2. Manpower Management:
- Ensure optimal manpower allocation on the call center floor.
- Monitor attendance punctuality and adherence to schedules.
3. Telesales Performance:
- Drive sales performance through effective coaching mentoring and motivation of team leaders &
callers.
- Analyze sales data to identify trends opportunities and areas for improvement.
- Develop and implement strategies to achieve sales targets he will have a monthly target based
on which his performance will be assessed
4. Quality Assurance:
- Conduct regular quality checks to ensure adherence to call center processes and procedures.
- Identify areas for improvement and implement corrective actions.
5. Reporting and Analytics:
- Prepare and submit regular reports on Data Churning & penetration call center performance
sales metrics and seats productivity.
- Analyze data to identify trends opportunities and areas for improvement.
6. Compliance and Risk Management:
- Ensure adherence to organizational policies procedures and regulatory requirements.
- Identify and mitigate risks associated with call center operations
Key Skills
- Information Systems
- Instrument
- Access
- Agriculture
- Corporate Risk Management
- Cement
