Co-op, People Services

Co-op People Services (4 or 8 Month Term)

The Opportunity:

As a world leader in the forest products industry and one of BCs Top Employers Canfor is undertaking a global transformation to position itself and the industry as a place where talent can grow an amazing ourHRoperationsto deliver on this transformation is critical to oursuccessand werequireacustomer-centricindividualwithstrong communicationskillsto help us meet ourobjectives.

The Role:
In this role the People Services Co-op supports the day-to-day operations of the HR Service Centre by providing timely accurate and client-focused support to employees and leaders.

You willprovide excellent customer servicethrough the case management andtelephone systemand workwithin a dynamic addition you willberesponsible forpreparingappropriate notesand documentation associated with a caseto ensure the efficient operation of People Services activitiestake actionon various projects as well as ensuring the accuracy of systemsproceduresand support structures.

Key Responsibilities:

• Provides first point of contact support to incoming cases/calls/requests with goal of resolving at first contact in a professional manner

• Providesaccurateconsistentandtimelyresponses to HRprocesses learning requests and system and policy requests
• Processes transactions by following protocol for each type of transaction. Processes may include but are not limited to new hire personal data maintenance direct deposit changes salaryadjustments. Reviews work for accuracy.

• Maintains client contact until request is resolved including informing customers of statusprogressand resolution

• Owns case management process including opening cases managingescalationand closing cases
• Supports accurate HRIS data through regular information audits
• Works with our Talent Acquisition team and new employees to manage their onboarding into the HRIS.
• Supports Operational HR in the proper filing and maintenance of electronic employee files.
• Educates employees and Managers on company practices and tools (e.g. company intranet/portal Employee Self Service Manager Self Service) to empower employees to resolve questions on their own

• Documentsinquiries and information provided by the clientin accordance withprotocols.

• Performs various HR tasks as assigned

The Candidate:

The successful candidate will be an enthusiastic and motivated Human Resources Coop student currently pursuing postsecondary studies in Human Resources Business Administration or a related field

They will bring foundational knowledge of HR principles including recruitment employee records management and HR policies and procedures.

The successful candidate must also possess strong written and oral communication skills and be able to collaborate with other team members in resolution of issues and continuous improvement. A high level of technological proficiency is required.

Key Qualifications:

• Currently enrolled in a postsecondary program in Human Resources Business Administration Commerce or a related field

• Foundational understanding of human resource principles including HR policies employee lifecycle processes and basic employment concepts

• Proficiently speak write andcomprehendEnglish

• Strong communicationskills (active listening written and oral)

• Strong time management organizational and analytical skills

• Is familiar with privacy legislation and implications on HR data and communicating with clients and other HR professionals

• Demonstrates a commitment to quality and the quality process

• Ability to multi-task

Grow with us
At Canfor we understand that our strength comes from our skilled and dedicatedemployeesand we work hard to support their ongoing professional offer a number of training programs and development opportunities to support each of our employees in their pursuit of career advancement and you want todevelop uponyour skills or advance your career with Canfor we offer a promote-from-within culture that will give you these opportunities.

Canfor Values
At Canfor our values are at the core of everything we do. Safety comes first and we areproud of our unwavering commitment toexcellenceandcustomer satisfaction which allowsus tosafely and efficiently deliver quality productsto our customers around the globe.

• Safety comes first.

• We succeed when our customers succeed.

• We are resilient and resourceful. We always find a way forward.

• We are a goodneighbourin our communities anda responsible stewardof the environment.

• Wedemonstrateintegrity by doing what we say we are going to do.

The salary range for this position is: $42000.00-$60000.00

At Canfor diversity means understanding recognizing and valuing the differences that make each person unique. We see inclusion and diversity as an essential part of our productivity creativity innovation and competitive advantage. We strive for a fair and equitable recruitment process where hiring decisions are based on the individual qualifications and experience of each applicant.