KYC Middle Office Analyst

Join our Global Corporate Banking (GCB) Middle Office Team ensuring seamless client onboarding with strong partnerships and compliance excellence.

As a KYC Middle Office Analyst within the Global Corporate Banking (GCB) Middle Office Team you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team you will facilitate KYC execution across all teams ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers managing expectations and providing timely updates on onboarding progress.

Job responsibilities

• Support the KYC team for CIB GCB by ensuring timely and accurate client onboarding periodic reviews and remediation activities
• Works with Client and Front Office teams to obtain necessary supporting evidence for KYC due diligence
• Manages the KYC book of work for your designated Front Office sub-Line of Business prioritizing active requests and providing status updates
• Builds and develops strong partnerships identifying challenges and eliminating roadblocks with all internal partners.
• Participate in continuous improvement initiatives to enhance KYC processes focusing on efficiency and accuracy
• Assist in the adoption of AI machine learning and automation to improve KYC processes and digital client journeys
• Work with technology teams to help design and implement digital solutions that enhance client experience and operational effectiveness
• Support initiatives to streamline and digitize client onboarding and lifecycle management aiming for a seamless and client-centric experience
• Analyze client feedback and process data to help identify pain points and suggest improvements
• Build and maintain effective relationships with front office compliance technology and external partners
• Collaborate with team members to foster a culture of innovation and high performance

Required qualifications capabilities and skills

• Experience in KYC client onboarding middle office or similar roles within financial services
• Demonstrated ability to support complex operational processes
• Understanding of KYC regulations operational risk and compliance requirements
• Familiarity with AI/ML technologies digital platforms and data analytics tools
• Strong stakeholder management and communication skills with the ability to collaborate across functions
• Interest in innovation and digital transformation
• Strong problem-solving skills and attention to detail
• Ability to thrive in a fast-paced dynamic environment

Preferred qualifications capabilities and skills

• Exposure to AI machine learning or automation solutions in a financial services environment
• Experience in supporting digital client journey initiatives
• Experience in GCB
• Experience in supporting senior client and regulatory relationships