DirectorAVP – Infrastructure & Cloud (IMTInfra Leader)

Solution IT Inc. is looking for Director/AVP Infrastructure & Cloud (IMT/Infra Leader) for one of its clients Miami FL

Job Title: Director/AVP Infrastructure & Cloud (IMT/Infra Leader)

Summary

We are seeking a senior leader to own our infrastructure and cloud strategy drive AI first operations and build next generation automation and ITSM capabilities across our global delivery organization. The ideal candidate combines deep hands on experience in Cloud (preferably AWS) and infrastructure with strong leadership stakeholder management and a track record of building high performing automation driven operations teams

Responsibilities:

Strategy Leadership & Stakeholder Management

• Define and own the infrastructure cloud and AIOps strategy aligned to overall business and product goals.
• Act as primary technology partner to senior client stakeholders internal business leaders and product teams; translate business outcomes into a clear technical roadmap.
• Build mentor and scale a high performing global (onshore/offshore) team across cloud SRE infra and automation disciplines.
• Drive an AI first and automation first culture in operations and service delivery setting standards playbooks and best practices.
• Own budget planning and optimization for infrastructure tools and cloud spend; establish financial guardrails and cost efficiency initiatives.

Cloud Infrastructure & Reliability

• Own the architecture reliability scalability and security posture of cloud and on premise infrastructure with strong focus on AWS.
• Establish best practices for high availability DR backup capacity planning performance and observability.
• Define and enforce SLOs/SLAs error budgets and resilience practices in partnership with SRE and product teams.
• Ensure robust security compliance identity/access management and governance across environments.

AI Automation Agentic Ops & AIOps

• Define and drive the roadmap for AIOps Agentic Operations and automation of infra/operations workflows (incident triage root cause analysis remediation capacity management change management).
• Evaluate select and implement AI and AIOps platforms/tools (e.g. observability log analytics anomaly detection predictive alerting intelligent runbooks).
• Lead the design of agentic workflows that use LLMs/AI agents to automate common operational tasks knowledge retrieval and ticket handling.
• Industrialize automation across infra cloud and ITSM (self healing auto remediation ChatOps runbook automation infrastructure-as-code).

Next Generation ITSM & Service Delivery

• Own the vision and roadmap for modern ITSM capabilities (ITIL aligned but automation driven) across Incident Problem Change Request CMDB and Knowledge Management.
• Integrate ITSM with monitoring observability AIOps and collaboration tools to deliver end to end automated service workflows.
• Define and track operational KPIs (MTTR incident volume change success rate availability deployment frequency automation coverage etc.) and use data to continuously improve.
• Partner with account and sales teams to design solution offerings respond to RFPs and position our Infra/Cloud/AIOps capabilities as a differentiator in the market.

Offshore Leadership & AI Solutioning in AWS

• Provide architectural guidance and technical leadership to offshore engineering and operations teams building AI enabled solutions on AWS.
• Review and approve solution architectures for AI/ML workloads (e.g. LLM integration data pipelines MLOps vector databases model hosting) on AWS.
• Establish standards reference architectures and reusable components so teams can rapidly build compliant scalable AI solutions for clients.
• Coach and upskill team members on cloud native AI services infrastructure as code DevOps and SRE practices.

Required Experience:

• 15 18 years in Infrastructure / Cloud / Operations roles with at least 5 7 years in senior leadership (Director/Head/VP/ AVP) capacity.
• Strong hands on background in AWS (multi account strategy networking security containerization serverless observability).
• Demonstrated experience leading large distributed teams (including offshore/nearshore) in a software product or IT services/vendor environment.
• Proven track record of implementing AIOps/observability platforms and driving automation of operations at scale.
• Experience designing or transforming ITSM organizations and processes with focus on automation and AI assisted workflows.
• Strong understanding of SRE principles reliability engineering and modern DevOps practices.
• Exposure to building or integrating AI/ML solutions in production (LLMs chatbots agentic workflows or predictive analytics) preferred.
• Excellent stakeholder management communication negotiation and executive presentation skills.

Skills & Competencies

• Deep expertise in AWS cloud architecture networking security and cost optimization.
• Strong knowledge of observability and AIOps tools (e.g. Datadog New Relic Dynatrace Elastic Splunk PagerDuty ServiceNow or similar).
• Practical experience with automation and IaC tools (Terraform CloudFormation Ansible CI/CD pipelines).
• Understanding of ITIL ITSM platforms and process design; ability to modernize and automate ITSM.
• Familiarity with AI/ML concepts LLMs vector stores and MLOps practices; comfort working with data and AI engineers.
• Ability to define vision and roadmap then translate into actionable plans for cross functional global teams.

Work Site: Miami FL

Duration: 12 months

Expected Start Date: Immediate

Number of Positions: 01

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