Financial Aid Counselor I

The Office of Financial Aid and Student Employment (FASE) is a central administrative student services department within the Division of Enrollment. Our overarching purpose is opportunity and affordability we provide/coordinate financial resources which create access and opportunity in alignment with Cornell Universitys motto and founding principle - any person any study.

The Office of Financial Aid and Student Employment is dedicated to helping students navigate the complex financial aid and higher-education funding landscape we work closely with the Office of the University Registrar Undergraduate Admissions Office the Office of the Bursar academic Schools and Colleges and many other University stakeholders to support Cornells diverse world-class students and their success.

The Opportunity

The Office of Financial Aid and Student Employment has a Financial Aid Counselor I position open on its Counseling and Outreach team.

Reporting to the Assistant Director Counseling and Outreach and collaborating closely with other members of the FASE team FASE leadership and colleagues across the Enrollment Division Financial Aid Counselor (Financial Aid Associate I) responsibilities include:

• providing clear accurate and personalized support to help students and families navigate complex aid application processes policies and timelines.

• engaging frequently with students and their families via in-person and virtual appointments email and other electronic communication channels.

• providing focused and timely support as well as proactive outreach to ensure excellent student experiences.

• assisting students and families through annual aid application and documentation processes.

• meeting with students and parents to discuss financial aid application award and disbursement process including how aid packages are prepared aid eligibility requirements how other resources (such as outside scholarships) are incorporated into aid awards student loan and work options financial wellness concepts satisfactory academic progress requirements and address a variety of college financing questions and concerns.

• evaluating aid application materials and supporting documentation.

• providing timely outreach and advice regarding specific document requirements or other information necessary to establish eligibility for various federal state and institutional student aid programs.

• maintaining up-to-date knowledge/skills/training utilize appropriate professional judgement and support team-oriented goals.

This position is a hybrid role based in Ithaca NY

What We Need

We seek a dynamic collaborative professional who enjoys thinking innovatively enjoys the challenges and rewards of team-oriented remote-friendly work and who can function exceptionally well within a large complex world-class University. Creative thinking self-motivation accuracy organization and attention to detail are all critical in this position along with the ability to work efficiently toward team goals and challenge the status quo when appropriate.

Required Qualifications

• Associates degree and at least 4 years relevant experience in a customer service or similar professional setting or equivalent combination.

• Must be self-motivated well-organized and attentive to details.

• Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner.

• Experience working effectively with moderately complex systems and business processes.

• Proven ability to analyze requirements and meet deadlines.

• Must be able to continuously expand knowledge of technology/tools supporting effective business processes.

• Experience working directly with people from various socioeconomic backgrounds.

If you have all those things great! We have a few more things that we would prefer you to have but its ok if you dont.

• Bachelors degree.

• Knowledge of federal financial aid programs and regulations or institutional need analysis concepts.

• Experience using PeopleSoft ImageNow IDOC or Workday.

• Fluency in English and a second language.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 3 days per week and on-campus 2 days per week. The university reserves the right to modify suspend revoke or terminate the hybrid work arrangement at any time.

• Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability.

• Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits Working at Cornell.

• Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off Working at Cornell

• Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards Working at Cornell.

Visa sponsorship and relocation assistance are not available for this position.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.

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Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. Wehire based on merit andencourage people from historically underrepresented and/or marginalized identities to with federal law Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.