Central Operations Manager
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
The Central Operations Manager plays a hands-on role in improving and scaling post-sales operations across Deployment Customer Success and Support. This position focuses onsolving complex operational problems building scalable workflows and supporting teams through process design and data-driven insights.
This role is ideal for someone who combines analytical curiosity with structured execution and thrives in fast-changing environments. Youll help Mews accelerate onboarding improve efficiency and strengthen the customer journey by building systems that scale while learning to influence and deliver across multiple stakeholders and regions.
Your mission should you choose to accept it
Operational Design & Problem Solving
Identify inefficiencies and pain points across post-sales workflows and propose actionable data-backed solutions.
Map and document processes translating ambiguity into clear scalable frameworks.
Redesign workflows and implement automation to increase efficiency and consistency.
Data & Insights
Analyze data (SQL Sheets dashboards) to identify trends track performance and inform decision-making.
Build self-serve dashboards and reporting to make operational performance visible.
Support the review of global performance surfacing insights that help regional and functional leaders take action.
Scalability & Growth Enablement
Contribute to designing new processes that adapt to rapid product evolution feature releases and acquisitions.
Support integration of new tools and workflows into existing operations.
Document best practices and standard operating procedures for global use.
Cross-functional Execution
Partner closely with Product Deployment CS and Support to implement improvements.
Manage smaller or well-defined projects end-to-end ensuring clarity in execution and communication.
Collaborate with peers to align timelines dependencies and deliverables.
Continuous Improvement & Culture
Promote experimentation and feedback loops to evolve processes over time.
Take ownership of assigned workstreams while learning to balance local and global needs.
Youll be a great fit if you bring a few of the below with you
Experience & Background
34 years in operations business management growth operations or strategy in a fast-moving environment
Proven experience streamlining workflows or implementing process improvements.
Comfort working with cross-functional teams and senior stakeholders.
Technical & Analytical Skills
Strong proficiency in Excel/Sheets; working knowledge of SQL.
Familiarity with automation or low-code tools (Zapier Make APIs).
Ability to translate data insights into concrete recommendations.
Core Competencies
Problem Solving: Proficient identifies issues and solves them independently within scope.
Analytical Thinking: Proficient synthesizes information into actionable insights.
Executional Excellence: Proficient reliably delivers high-quality results to plan.
Stakeholder Management: Proficient communicates effectively across teams.
Customer Centricity: Competent considers end-customer impact in solutions.
Communication: Competent presents information clearly and concisely.
Mindset & Working Style
Systems thinker who enjoys creating order out of complexity.
Self-starter who takes initiative asks smart questions and follows through.
Team-oriented collaborator who is open to feedback and eager to grow.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
