Officer Mortgage Operations
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 246665
Thanks for your interest in ScotiaGBS the best campus in Bogota.
Join a purpose driven winning team committed to results in an inclusive and high-performing environment.
Purpose
Contributes to the overall success of the Funding department in Canada ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies all activities conductedare in compliance withgoverning regulations internal policies and procedures.
Accountabilities
Champions a customer focused culture to deepen client relationships andleveragebroader Bank relationshipssystemsand knowledge.
Verify and process incoming requests from supported units branches solicitors/notariesand other partners.Assistwith customer/branch complaints as required and complete other related processing requests as assigned.
Conducting investigations to resolve exception situations completing complex adjustments orcorrectionsand answering general procedural queries.
Responding independently to correspondence and telephone inquiries by ensuring that action is taken to fully addressinquiries
Acquiringandmaintaininggood knowledge of all department functions/processes and a thorough knowledge of the systems used including a working knowledge of related retail products and services.
Taking ownership for self-learning and personal development planning working with their leader in the identification of skills behaviors and competenciesto achieve goals.
Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areasin accordance withScotiabanks Values its Code ofConductand the Global Sales Principles while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational compliance AML/ATF/sanctions and conduct risk.
Championsa high-performance environment and contributes to an inclusive work environment.
Reporting Relationships
Primary Manager: (includesecondary Manager if applicable) |
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Direct Reports: | None |
Shared Reports (solid/dotted if applicable): | None |
Dimensions
Provides Funding processing support for more than 900 branches in the domestic / Canadian branch network including more than 50 Quebec basedbranches
Fundsin excess of175000 mortgage purchase/refinances and 114000 STEP Restructures per year
Handles 100000 branch and lawyer calls relating to mortgage funding per year
Education / Experience / Other Information
High School diploma and a minimum of 2 years of office work related experience
Basic Computer Skills including common software tools (Microsoft Office products)
Experience providing product and process support over the phone and/or through e-mail.
Knowledge of the mortgage industry and products or relevant experience
Working Conditions
Work in a standard office-based environment
Requiresvery closeattention reviewing/readingmaterial
Pressure from meeting deadlines and situations requiring promptattention
Can experience significant fluctuations in volumes of work or unexpected events (e.g.system problems) which may require overtime
Location(s): Colombia : Bogota : Bogota
Scotia GBS is a Scotiabank Group company located in Bogota Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive positive work environment and competitive benefits.
At ScotiaGBS we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
