SAP O2C
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Job Location:
Gandhinagar - India
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
| Location:** GIFT City Gandhinagar | ||
| Function:** Customer Service & Sales Operations | ||
| Shift:** Global business hours (US / UK / Africa) with rotational weekend support | ||
| **About Tata Chemicals:** | ||
| Tata Chemicals Limited is a global science-led organization delivering sustainable chemistry solutions across multiple geographies driven by innovation operational excellence and responsible growth. | ||
| **Role Overview:** | ||
| You will be the key interface between Tata Chemicals and global customers managing the end-to-end Order-to-Cash process for domestic and export portfolios. The role involves close collaboration with Sales Supply Chain Logistics and Finance teams to ensure service excellence. | ||
| **Key Responsibilities:** | ||
| * Manage complete order lifecycle in SAP (order entry to invoicing) | ||
| * Act as primary contact for domestic/export customers | ||
| * Coordinate with Planning Logistics & Distribution for on-time delivery | ||
| * Handle customer onboarding pricing contracts & master data | ||
| * Manage export documentation & compliance | ||
| * Resolve customer queries complaints & escalations | ||
| * Support Sales MIS Salesforce admin & Finance month-end activities | ||
| * Drive customer feedback and service improvement initiatives | ||
| --- | ||
| **Experience & Qualifications:** | ||
| * Bachelor’s degree or equivalent experience | ||
| * 4–7 years in Customer Service / Sales Operations | ||
| * Specialist: 4–5 years | ||
| * Senior Specialist: 6–7 years | ||
| * B2B manufacturing experience (Chemical industry preferred) | ||
| * Strong SAP Order Management & Billing exposure | ||
| * Export documentation knowledge (for export roles) | ||
| * Salesforce knowledge is a plus | ||
| * Excellent English communication skills | ||
| * Willingness to work global shifts | ||
| --- | ||
| ### **Key Skills:** | ||
| Customer-centric Detail-oriented Analytical Strong communication Multitasking Collaborative mindset |
Key Skills
- IT Infrastructure
- Credit Control
- Information Technology Sales
- Biology
- Jboss
- Accident Investigation
