Solutions Architect (Software Implementation)

Why project44

• At project44we believe in better.
• We challenge the status quo because we know a better supply chainisntjust possibleitsessential. Better for our customers. Better for their business. Better for the world.
• With ourDecision Intelligence PlatformMovementwereredefining how global supply chainsoperate. By transforming fragmentedlogisticsdata into real-time AI-powered insights we empower companies to connect instantly see clearly act decisively and automate intelligently. Our Supply Chain AI enhances visibility drives smarter execution and unlocks next-gen applications that keep businesses moving forward.
• Ifyouredriven to solve meaningful problems leverage AI to scale rapidly drive impact daily and be part of a high-performance team we should talk.
• Solutions Architect (Software Implementation)
• We are looking for a Solutions Architect tojoin our Customer Experience Team andwork alongsideProject ManagersCSMs SalesTechand Supporttodeliver a seamless implementation experience to ourCustomers. You will effectively manage post-contract integration projects across a variety of platforms meeting agreedtimelinesand maximizing customer satisfaction. You will be working alongside an established team of other solution architects with various backgrounds inlogisticsand technology.
• Key Accountabilities:
• Lead API Solution Design phases for customer implementations translating business requirements into scalable secure and performant technical architectures aligned with project44 best practices.
• Own and produce Implementation Design Documents (IDDs) including system architecture API flows data mappings dependencies assumptions and risks.
• Act as the technical authority for customersprovidinghands-on guidance and troubleshooting throughout implementation with a broad and deep understanding of project44 APIs products and integrations.
• Collaborate closely with Engineering Product and Technical Support teams tovalidatedesigns resolve technical blockers and influence product improvements based on customer feedback.
• Support and coordinate System Testing and User Acceptance Testing (UAT) ensuring solutions meet functional performance and reliability requirements.
• Lead technical readiness for Go-Live including cutover planning validation and post-deployment checks.
• Provide Hypercare support post-launch proactivelymonitoringintegrations resolving issues quickly and ensuring customer stability and satisfaction.
• Serve as a technical liaison between customer technical teams and internal stakeholders ensuring clear communication expectation management and alignment throughout the project lifecycle.
• Apply light project management skills to manage timelines dependencies and deliverables; track work using time-tracking tools and manage tasks and issues viainternalsystems (e.g. Jira ZendeskRocketlane).
• Contribute toprocess improvement documentation standards and reusable solution patterns to improve scalability and consistency across implementations.
• Support pre-sales or discovery activities as needed by providing technical input solution feasibility assessments and implementation estimates.
• Facilitate standard project managementmethodologyfor all implementations including but not limited to:
• Leadingtechnicalkick-off calls
• Technical deep dive review the APIs in detail consulting with customer to provide best practices and most efficient set up of the APIs
• Providing input on test plans and training
• Weekly status meetings weekly calls with customers to review progress obstacles upcoming tasks etc.
• Post-implementation hyper care ensure the implementation is a success before transitioning the account to our customer success team.

Requirements & Preferred Skills:

• Fluent in English (written and spoken);Spanish and Italianlanguage skills are a strong plus.
• 35 years of customer-facing experience in one or more of the following areas:
• Customer integrations and technical implementations
• Software or SaaS systems delivery
• Supply chain transportation orlogisticstechnology integrations
• Proven experience working with API and delivery tools such as PostmanObserve JIRA Confluence and Microsoft Office (or equivalent productivity tools).
• Strong ability to proactivelyidentify assess and clearly communicate technical risks dependencies and opportunities to both technical and non-technical stakeholders.
• Comfortable working in a fast-paced cross-functional environment balancing multiple customers priorities and timelines.
• Willingness to travel occasionally to support customer engagements and on-site activities asrequired.
• Experience integrating with or supporting TMS and ERP systems is highly desirable.

In-office Commitment:Our office is where ideas spark connections thrive and innovation comes alive. The expectation is to be on-sitein office four days a weekas this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together were building something extraordinarylearn grow and thrive in our fast-paced transformative environment.

Diversity & Inclusion

At project44weredesigning the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience we are also intentionally building teams that reflect the unique communities we on creating a company where all team members can bring their authenticselvesto work every day.

Were building a company that every one of us at project44 is proud to work for and our journey of becoming a more diverse equitable and inclusive organization where all have a sense of belonging is shaped through the actions of our leadership global teams and individual team areresolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employerseekingto enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moveswedlove to review your application!

For any needed accommodations during the hiring process please email. Even if you dont meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements.

About project44

Since 2014 project44 has been transforming the way one of the largest most important global industriesdoesbusiness. As transportation andlogisticscontinuesto evolve and customer expectations around delivery become more demanding industry technology must rise to the just a few short yearswevecreated a digital infrastructure thateliminatesthe inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worlds leading brands to track shipments collaborate with supply chain partners drive operational efficiencies and create outstanding customer experiences.