Office Manager Construction
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Job Location:
Ballwin, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Profit sharing
- Training & development
Ace Handyman Services is built on a simple promise: bring helpful into the home. As a locally owned and veteranowned franchise backed by the trusted Ace Hardware brand we deliver exceptional customer experiences quality craftsmanship and a warm supportive workplace where people genuinely enjoy coming to work.
As our business grows were seeking a highly organized motivated and customerfocused Office Manager to help drive our success. This role is central to everything we do from sales and scheduling to customer communication and craftsman support. If you thrive in a fastpaced environment love solving problems and enjoy helping people this is the perfect opportunity.
Why This Role Matters
This position shapes the entire customer experience. You are the first impression the voice of the brand and the person who ensures our craftsmen stay productive and our customers feel cared for. Youll take ownership improve processes and help shape the future of our business.
What Youll Do
Customer Sales & Support
- Serve as the primary point of contact for inbound and outbound calls
- Educate customers on services pricing scheduling and our service model
- Listen to customer needs and recommend the right solutions
- Follow up on open estimates past customers and new leads
- Manage daily and weekly schedules for multiple craftsmen
- Match the right craftsman to each job based on skills and availability
- Coordinate material ordering and ensure craftsmen are prepared
- Monitor job progress adjust schedules and communicate updates
- Use dispatching and scheduling software to maintain accurate information
- Maintain organized digital and physical records
- Track job details time materials and customer notes
- Assist with invoicing payments and basic bookkeeping
- Support the owner with reporting and process improvements
- Ensure compliance with company procedures and brand standards
- Provide logistical support to craftsmen throughout the day
- Troubleshoot issues in the field to keep projects moving
- Manage CSRs to ensure call metrics and service levels are met
- Foster a positive collaborative environment between office and field teams
- Strong customer service and communication skills with a sales mindset
- Ability to quickly build rapport with customers and team members
- Highly organized detailoriented and able to manage multiple priorities
- Confident solutionfocused and comfortable making decisions
- Calm and professional in a fastpaced environment
- Experience in scheduling dispatching or office administration preferred
- Basic understanding of home improvement or construction concepts
- Positive attitude strong work ethic and genuine empathy for customers
- High school diploma or equivalent; additional training a plus
- 35 years of administrative or scheduling experience
- Comfortable with sales and technology
- Exceptional organizational and multitasking skills
- Experience working with craftsmen/tradespeople
- Basic sales/marketing understanding a plus
- QuickBooks Online or similar accounting experience a plus
- Customerfacing experience a plus
- ServiceTitan experience a major plus
- 401k matching
- Healthcare supplement
- Paid holidays and vacation with tenure
- Performance bonus
- Company credit card for approved expenses
- Advancement and leadership growth opportunities
- Regular pay reviews
- Supportive familyoriented work environment
- Respected trusted brand with a local familyoriented feel
- Real ownership and influence over daily operations
- Meaningful work helping customers improve their homes
- A team that values craftsmanship integrity and kindness
- New challenges new people and opportunities to grow every day
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
IC
Key Skills
- Abinitio
- Cobol
- Environmental Consultancy
- Facility Management
- Insulation
- Asic
About Company
View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your fre ... View more
