Senior Workplace Technology Specialist
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
On-site l Ottawa ON
Position Overview
As aSenior Workplace Technology Specialist you are the on-site representative of our Information Systems (IS) team at one of Calians larger remote locations. Working in close collaboration with our central IS hub you ensure critical manufacturing engineering workstation and collaboration technologies remain operational and user-friendly during core business hours. You also uphold and embed our IS best practices and policies locally. Beyond daily troubleshooting you act as a bridge between the sites business unit(s) and the broader IS this capacity you partner with the IS Service Desk and Operations teams playing a key role in supporting site growth and continuously improving processes.
Responsibilities
On-Site IT Support:Serve as the on-site extension of the corporate IS team. Investigate triage and resolve issues affecting workstations applications meeting rooms printers (including label printers) local servers and network connectivity.
OT Network Troubleshooting:Diagnose manufacturing/engineering network (Operational Technology) issuesdeterminingwhether the cause lies in networking/OS or in specific machinery/applications. Coordinate efforts between local OT/engineering teams and IS analysts and manage vendor escalation whenrequired.
Incident Escalation & Resolution:Act as the primary on-site escalation point for the Service Desk on user issues. Take ownership of high-severity incidents seeing them through to full resolution orappropriate hand-off. Support Service Desk and Operations teams by managing escalations documenting resolutions and training staff as needed.
Infrastructure Maintenance:Maintainup-to-date site documentation (inventory of equipment network diagrams vendor contacts runbooks). Perform site-level network configuration and troubleshooting in collaboration with IS Operations teams.
Project Support:Participatein new site initiatives such as expansions or technology rollouts. Provide input on application network and systems needs during project planning working closely with IS Operations teams to ensure successful site growth and build-out.
Process Improvement:Collaborate with the broader Information Systems team to refine on-site IT processes and follow up on outstanding support tickets. Champion adherence to Service Level Objectives (SLOs) to ensuretimelyand quality service.
Systems Administration:Assistwith server and directory services (e.g. Active Directory file/print services) and virtualization environment support. Monitor performance troubleshoot operating system andon-premiseapplication issues and document any changes. Help with capacity planning toanticipatefuture needs.
Other duties asrequiredin the context of the role consistent with the above responsibilities
Qualifications
Communication & People Skills:Excellent communication documentation and interpersonal skills with the ability to interact effectively at all levels of the organization and with external vendors.
Leadership & Mentorship:Aptitude for leadership for example willingness toassistthe Service Desk Team Lead in mentoring and guiding colleagues (especially those less experienced) and in documenting best practices.
Systems Administration Knowledge:Proficiencyin systems administration fundamentals including installation configuration patch management and troubleshooting of local servers and directory services.
Windows OS Expertise:Experience supporting Windows client and server platforms (11 and common Windows Server operating systems).
Networking Proficiency:Solid understanding of networking concepts IP addressing VLANs routing switching wireless troubleshooting and basicfirewallprinciples.
Hardware/OT Experience:Experience with printers (including label printers) and familiarity with operational technology edge devices or the ability to quickly coordinate vendor support for such devices.
Service Desk Tools:Expertisewith IT support tools including ticketing systems remote access utilities and use of diagnostic commands ( ipconfig netstat).
Education:Bachelors degree in information technology or a related field is preferred; equivalent practical experience will be considered.
Experience:Approximately 5 years of experience in IT support roles (Service Desk Systems Administration Networking and/or Application Support).
Automation & AI:Experienceleveraginggenerative artificial intelligence for automating IT services is a plus ( AI tools to streamline support tasks).
Compliance Knowledge:Familiarity with IT security or quality frameworks such as NIST and ISO27001 is an asset.
Additional Requirements
This role requires eligibility to obtain Secret level security clearance.
Compensation
$84000- $95000
Vacancy
We have 1 available position(s).
Job Title:Senior Workplace Technology Specialist
Requisition Number:2210
Date:January 30 2026
Location 1:Ottawa ON
Remote:No
Business Unit: Corporate
Department:Information Systems & Information Technology
Job Type: Full-time
#LI-MT1#
#SF#
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
About Company
Welcome to Calian, where innovation and expertise converge to deliver Advanced Technologies, Health, Learning, and IT & Cyber Solutions.
