RQ10343 Systems AdministratorOperations Support Specialist Intermediate

Toronto - Canada

Monthly Salary: Not Disclosed

Experience Required: 5-8years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
Prioritize regularly scheduled support activities along with urgent often unscheduled support requests with a high level of responsiveness and time sensitivity
Liaison between users and other team members including Database Administrators (DBAs) System Administrators Network Administrators Privacy and Security Specialists and Software Subject Matter Experts
Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
Assist with distribution of client application communications interfacing with Business Subject Matter Experts
Identify connectivity defects and assist in trouble shooting root cause
Follow all established Service Management processes and identify opportunities for improvement

Requirements

Experience and Skill Set Requirements:

Must Haves:

Knowledge and Skills/Experience of Microsoft great Plains 2016 Quadrant Workforce BSSI Health Financial Management Module Citrix AD account creation
Knowledge of Service Management Processes with 2 years experience in supporting remote clients. Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets

Skill Set Requirements:

Public Sector Experience:

2 years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health

Technical Skills:

2 years of experience providing technical support at Tier 1
Technical certifications: A ITIL Foundation Certification or equivalent ITIL experience
Technical knowledge of Windows and Linux servers and operating systems and technology infrastructure
Knowledge and Skills/Experience of Microsoft great Plains 2016 Quadrant Workforce BSSI Health Financial Management Module Citrix AD account creation

Service Management Skills:

Knowledge of Service Management Processes with 2 years experience in supporting remote clients. Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets

Management and Communication Skills:

Proven track record for building strong working relationships
Strong interpersonal and verbal and written communication skills
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical problem-solving and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated flexible creative team player with perseverance excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Required Skills:

Experience and Skill Set Requirements: Must Haves: Knowledge and Skills/Experience of Microsoft great Plains 2016 Quadrant Workforce BSSI Health Financial Management Module Citrix AD account creation Knowledge of Service Management Processes with 2 years experience in supporting remote clients. Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets Skill Set Requirements: Public Sector Experience: 2 years of experience working in the healthcare industry Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Technical Skills: 2 years of experience providing technical support at Tier 1 Technical certifications: A ITIL Foundation Certification or equivalent ITIL experience Technical knowledge of Windows and Linux servers and operating systems and technology infrastructure Knowledge and Skills/Experience of Microsoft great Plains 2016 Quadrant Workforce BSSI Health Financial Management Module Citrix AD account creation Service Management Skills: Knowledge of Service Management Processes with 2 years experience in supporting remote clients. Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets Management and Communication Skills: Proven track record for building strong working relationships Strong interpersonal and verbal and written communication skills Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively Excellent analytical problem-solving and decision-making skills Ability to apply strong listening skills to facilitate issue resolution A motivated flexible creative team player with perseverance excellent multi-tasking abilities and a proven track record for meeting strict deadlines

Description:Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism Prioritize regularly scheduled support activities along with urgent often unscheduled support requests with a high level of responsiveness and time sensitivity Liais...