Team Captain, Admissions (Volcano Bay)

Pass Sales Team Captain:

JOB SUMMARY:

Oversees the daily operation and is the first point of contact for team members guests and interdepartmental partners in partnership with a Supervisor. Responsible for revenue generation supporting sales initiatives executing operation plans and ensuring operational readiness for the Pass Sales department. Responsible for leading the team coaching ensuring guest service and sales standards are met and respond to ticketing and cash handling issues. Maintains appropriate staffing levels and required inventory. Accountable for training related functions.

MAJOR RESPONSIBILITIES:

• Assists management with the consistent execution of daily sales initiatives guest service and operational standards within ticket sales. Performs all operational duties related to daily opening and closing reacts to the business by directing guest flow responding to escalated guest situations and technical issues. Responsibilities also include but not limited to inventory issuing starting banks (if applicable) performing audits and completing end of day process reconciles discrepancies and providing supporting documentation and/or reporting of cash handling discrepancies.
• Manages and maintains all facets of daily operation of the location and stays abreast of all product offerings and special events. Assigns tasks and monitors performance of team members to ensure policies and procedures of the department are followed. Ensures that all sales tools supplies and workstations are in good working condition and properly stocked. Makes certain that team members are wardrobe compliant and that established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the Company. Orders and maintains operating supplies reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional the absence of a Supervisor will approve daily scheduling request changes.
• Responsible for partnering with the OJT Instructor to oversee new hire training and is the first point of contact for new team members. Meets with team members to review their training progress addresses concerns documents training related issues administers testing and signs off on the successful completion of training and testing. Trains and coaches team members explains performance and behavioral expectations provides feedback and recognition. Conducts shift meetings for team members each day and partners with Sales Team to provide daily sales goals in support of the revenue plan. Reports behavior requiring discipline and documentation to the management team.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

High school degree or GED is preferred.

EXPERIENCE:

1 years of leadership cash handling and prior sales experience; or equivalent combination of education and experience preferred.

CERTIFICATIONS LICENSES REGISTRATIONS:

Valid Florida Drivers License preferred.

Tiki/Wearable Team Captain:

JOB SUMMARY:

Oversees the daily operation and is the first point of contact for team members guests and interdepartmental partners in partnership with a Supervisor. Maintains inventory collects cleans and distributes TapuTapu Wearables to various teams throughout Volcano Bay. Oversees the collection of TapuTapu Wearables as guests exit the park. Responsible for leading the team coaching and ensuring guest service standards are met. Maintains appropriate staffing levels and required inventory. Accountable for training related functions.

MAJOR RESPONSIBILITIES

• Assists management with the consistent execution of guest service and operational standards. Performs all operational duties related to the TapuTapu Wearables and Tiki Entry daily opening and closing reacts to the business by directing guest flow responding to escalated guests and technical issues. Responsibilities also include but not limited to inventory performing audits and completing end of day process reconciles TapuTapu Wearables discrepancies and providing supporting documentation.
• Manages and maintains all facets of daily operation of the location. Assigns tasks and monitors performance of team members to ensure policies and procedures of the department are followed. Ensures that all supplies and workstations are in good working condition. Makes certain that team members are wardrobe compliant and that established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the Company.
• Trains and coaches team members explains performance and behavioral expectations provides feedback and recognition. Conducts shift meetings and distributes TapuTapu Wearables as well as collects them from designated teams throughout Volcano Bay. Reports behavior requiring discipline and documentation to the management team.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

High school degree or GED is required

EXPERIENCE:

1 Year of Operations experience preferred; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Responsible for overseeing the collection of all Wearables from Guests and team members at the end of the daily operation.
• Responsible for activating cleaning and conducting inventory of all Taputapu Wearables on a nightly basis.
• Responsible for reporting any variances to management after every count.

Universal Orlando Resort. Here you can.