Associate Director, Omnichannel Data and Agentic Enablement

At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knock-your-socks-off KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

The Associate Director Omnichannel Data and Agentic Enablement will serve as the enterprise Subject Matter Expert (SME) for Salesforce Data Cloud (Data 360) and Agentforce driving the strategy design and enablement of data-driven customer experiences and deploying agentic AI across relevant and compliant use cases across Genmabs product portfolio. This role bridges data AI/agentic capabilities and omnichannel execution to unlock actionable insights intelligent automation and scalable personalization.

The Associate Director will report directly to the Director of Omnichannel Enablement and Operations and will partner closely with Omnichannel Strategy BIS Data Science IT and Privacy teams to ensure a trusted compliant and high-performing data foundation while enabling AI-powered agents that improve customer and employee experiences.

Key Responsibilities

Salesforce Data Cloud (Data 360) Leadership

Serve as the enterprise SME for Salesforce Data Cloud including data ingestion identity resolution harmonization and calculated insights.

Define and own the Customer 360 data strategy ensuring unified profiles across US marketing & sales.

Partner with internal and external data and architecture teams to design scalable performant data models and pipelines.

Establish data governance standards including data quality consent privacy and lineage in alignment with legal and compliance requirements.

Enable downstream activation of data across Salesforce clouds and external systems (e.g. Marketing Cloud Service Cloud Sales Cloud analytics tools).

Agentforce & Agentic AI Enablement

Serve as the Agentforce SME guiding the design configuration and deployment of AI-powered agents for customer-facing and internal use cases.

Identify and prioritize agentic use cases across omnichannel journeys

Partner with security legal and privacy teams to ensure responsible AI usage and compliance with enterprise policies.

Measure and optimize agent performance using defined KPIs (accuracy efficiency adoption).

Omnichannel Data & Experience Enablement

Lead the integration of unified customer data into omnichannel experiences across digital sales and media channels.

Ensure real-time and near-real-time data availability to support personalization next-best-action and agent decisioning.

Collaborate with journey orchestration and experience design teams to translate data and AI capabilities into measurable business outcomes.

Strategy Roadmap & Stakeholder Leadership

Own the Omnichannel Data 360 and Agentforce roadmap aligning platform capabilities with business priorities and Salesforce product evolution.

Serve as a trusted advisor to senior stakeholders translating complex technical concepts into business value.

Support vendor relationships including roadmap reviews and capability planning.

Required Qualifications

Bachelors degree in Information Systems Computer Science Data Science Business or a related field (Masters preferred).

812 years of experience in data platforms CRM marketing technology or enterprise digital transformation.

Expert level experience with Salesforce Data Cloud (Data 360) or similar Customer Data Platform(CDP) technologies

Strong knowledge of agentic AI concepts and use cases

Proven experience designing and activating unified customer data across multiple channels in the pharmaceutical industry.

Strong understanding of data governance privacy consent management and regulatory requirements.

Experience partnering with both technical and non-technical stakeholders at senior levels.

For US based candidates the proposed salary band for this position is as follows:

The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location. Also certain positions are eligible for additional forms of compensation such as discretionary bonuses and long-term incentives.

When you join Genmab youre joining a culture that supports your physical financial social and emotional wellness. Within the first year regular full-time U.S. employees are eligible for:

• 401(k) Plan: 100% match on the first 6% of contributions

• Health Benefits: Two medical plan options (including HDHP with HSA) dental and vision insurance

• Voluntary Plans: Critical illness accident and hospital indemnity insurance

• Time Off: Paid vacation sick leave holidays and 12 weeks of discretionary paid parental leave

• Support Resources: Access to child and adult backup care family support programs financial wellness tools and emotional well-being support

• Additional Perks: Commuter benefits tuition reimbursement and a Lifestyle Spending Account for wellness and personal expenses

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rooted-in-science approach to problem-solving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fast-growing dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment when possible for the betterment of employee work-life balance. Our offices are crafted as open community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether youre in one of our office spaces or working remotely we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years its hard-working innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational quantitative and data sciences resulting in a proprietary pipeline including bispecific T-cell engagers antibody-drug conjugates next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030 Genmabs vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO) antibody medicines.

Established in 1999 Genmab is headquartered in Copenhagen Denmark with international presence across North America Europe and Asia Pacific. For more information please visit and follow us on LinkedIn and X.

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice ().

Please note that if you are applying for a position in the Netherlands Genmabs policy for all permanently budgeted hires in NL is initially to offer a fixed-term employment contract for a year if the employee performs well and if the business conditions do not change renewal for an indefinite term may be considered after the fixed-term employment contract.