Guest Services Representative (Part-Time, Driving)

Job Responsibilities:

• Assists residents with facility-related needs or housing requests to ensure a comfortable peaceful and healthy environment.
• Some driving to and from housing locations and on and near campus.
• Controls access into the house and works with security as needed.
• Answers inquiries pertaining to guest services and provides shopping dining entertainment and travel directions.
• Dates and signs all shift reports.
• Organizes maintains inventory and ensures housing is ready to open.
• Maintains a neat appearance and restocks supplies.
• Manages phone activity including answering the telephones and taking accurate complete and timely messages and providing general knowledge to the caller.
• Receives logs and distributes medical deliveries and personal packages to families as necessary.
• Submit monthly guest count provides St. Jude staff with regular updates on family and guest arrivals and departures from the property and updates the PMS systems to reflect the most current census
• Enforces policies of the house/designated area with patients and families.
• Handles emergencies and other situations that occur in the house/designated area. Assists in de-escalating situations that arise among patient family problems. Works directly with House Manager on problem-solving with family incidents problems or concerns that arise at the Front Desk.
• Make housing reservations and scheduling ground transportation.
• Handle special arrival and departure requests.
• Performs other related duties as assigned or directed to meet the goals and objectives of the department.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma or equivalent.

Minimum Experience:

• One year of applicable experience in a service-oriented customer-focused environment.

Licensure Registration and/or Certification Required by Law:

• Must have a valid drivers license from the employees state of residence and a valid insurance policy on the vehicle which meets the requirements for the state of Tennessee.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is regularly required to stand; walk; sit; kneel use hands to finger handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet. An essential function of the job is to be able to comply with all applicable federal state and local safety and health regulations that would apply to this job.
• The employee must move about the workspace to access work surface and shelves cabinets drawers and equipment that are at below or above the work surface.
• Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects managements assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Why Join Us

St. Jude is an Equal Opportunity Employer