Senior QA Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
About the Role
The Test Automation Engineer/ Senior QA Engineer will be an active member of the Software Quality Engineering organization responsible for providing automation and testing support for Five9 software releases. This role involves designing developing and maintaining automated test solutions while collaborating closely with cross-functional teams.
Key Responsibilities
Perform automated testing of Five9 products using Python-based automation frameworks
Conduct manual verification of Five9 products when required
Develop new test scripts for end-to-end product testing using automation frameworks
Analyze test results using test framework logs product logs and monitoring tools
Support maintain and extend existing automation frameworks
Design and develop new automation tools
Identify weak points in existing automated processes and improve efficiency and reliability
Collaborate with Development DevOps and TechOps teams to align automation goals with company strategy
Participate in Agile software development activities including standups sprint planning and increment planning
Contribute to continuous improvement of automation frameworks and tools through iterative testing and enhancements
Required Qualifications
Hands-on experience with Python 3.x and/or Java
Strong understanding of programming concepts and algorithms (OOP multithreading)
Experience working with Linux-based operating systems
Proficient knowledge of VoIP SIP WebRTC architecture and microservice-based web technologies
Hands-on experience with Asterisk or FreeSwitch PBX
Understanding of REST APIs
Experience troubleshooting network issues including knowledge of OSI model real-time protocols and network analysis tools
3 years of experience in test automation or similar roles
Solid understanding of software development life cycle (SDLC) and testing methodologies
Strong analytical troubleshooting and problem-solving skills
Experience working with MySQL
Familiarity with version control and bug-tracking tools such as Git and JIRA
Strong collaboration and communication skills
Preferred / Desirable Qualifications
Experience with REST API automation and SDK-based interfaces (Java Python C etc.)
Exposure to AWS/GCP automation frameworks and CI/CD pipelines
Experience in test automation for cloud-based solutions (public or private)
Hands-on experience with Docker and container-based architectures
Strong knowledge of Web UI automation using tools such as Selenium
Proactive mindset with the ability to identify and implement new automation opportunities
Excellent interpersonal and communication skills
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Senior IC
Key Skills
- Corporate Communications
- Apache Commons
- Community Support
- Jira
- Java
About Company
Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!
