Call Center Specialist

San Francisco, CA - USA

Monthly Salary: $ 60000 - 70000

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

ABM is hiring a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator you will be responsible for overseeing day-to-day operations be part of a team of customer service representatives and ensure the delivery of exceptional service to our customers. The ideal candidate will have a strong background in call center operations excellent communication skills and a commitment to achieving high levels of customer satisfaction.

Schedule: Sunday-Thursday 3:00am - 12:00pm PST.

Pay: $60000.00 - $70000.00 DOE

The pay listed is the Hourly range for this position. Any specific offer will vary based on the successfulapplicants education experience skills abilities geographic location and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM 2026 Employee Benefits Staff and Management Team Members

Responsibilities

Call Center Operations:

Respond to all service requests via ticket phone email ping or other forms of communication.
Proactively update tickets within multiple ticketing systems.
Manage call queues tickets emails and manage scheduling to meet service level agreements.

Performance Management:

Adhere to performance expectations key performance indicators (KPIs) and Service Level Agreements (SLAs)

Quality Assurance

Adhere to quality assurance processes to ensure consistent and high-quality customer interactions.
Participate in regular audits of calls and provide constructive feedback.

Customer Satisfaction:

Monitor customer satisfaction metrics and suggest strategies to improve customer experience.
Address escalated customer issues promptly and effectively.

Reporting and Analysis:

Generate and analyze call center performance reports identifying trends areas for improvement and opportunities for efficiency.
Provide regular updates to management on team performance and key metrics.

Teamwork:

Foster a positive and collaborative team environment focused on achieving performance goals and delivering outstanding customer service.

Qualifications

Qualifications:

High school diploma required; bachelors degree preferred.
3 years of experience in call center operations with at least 1-2 years in a leadership role.
Proven track record of achieving and exceeding performance targets.
Strong communication and interpersonal skills.
Familiarity with call center technology and software.

Required Experience:

DescriptionABM is hiring a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator you will be responsible for overseeing day-to-day operations be part of a team of customer service representatives and ensure the delivery of exceptional ser...