Patient Representative-Patient Relations Part Time Days

**This is a part time position at 20 hours per week located at Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital. **

The Patient Representative reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Patient Representative performs as a patient advocate to ensure that the patient and family can communicate their needs to the hospital. This role facilitates the process for the prompt investigation and resolution of patient grievances as guided by legislation and regulatory boards.

Responsibilities:

• Collects reviews documents and monitors reported feedback related to care processes systems and staff as voiced from the patients perspective
• Investigates and mitigates grievances potential claims and allegations against NLFH staff
• Collaborates with Risk Management and leadership across the organization to resolve patient grievances in a timely manner
• Serves as a resource to staff and physicians to facilitate difficult communication and care issues
• Recommends necessary changes in policies procedures and services as identified through an investigative process
• Facilitate education and assistance to patients and staff regarding the Patients Rights which are necessary to maintain legislative and regulatory compliance
• Serves as a primary communicator between the patient and NLFH leadership during the investigation resolution and recovery process
• Serves as support to Patient Relations Manager
• Performs other duties as assigned

Qualifications :

Required:

• High school diploma or equivalent

Preferred:

• Working knowledge of NLFHs culture and organizational reporting structure
• BA or BS

Additional Information :

Northwestern Medicine is an equal opportunity employer (disability VETS) and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and at times internal transfers. If you are offered a position with us you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis and we follow all local state and federal laws including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position however all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. 

Remote Work :

No

Employment Type :

Part-time