Process Governance P5
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Purpose
Drive business transformation by providing deep operations expertise across end-to-end processes. Act as the single point of contact (SPOC) for process product system and BAU queries while strengthening NOC capabilities and governance.
Key Responsibilities
Process & Tools Governance
- SPOC for technical system process and product-related queries from Delivery Execution NOC and ROC teams
- Design improve and govern processes; act as a change agent
- Identify and implement automation and innovation opportunities
- Partner with Product Technology and Data Science teams on tool requirements testing and sign-off
NOC Enablement & Growth
- Provide first-level BAU support and enable NOC self-sufficiency
- Drive transparency on NOC health needs and performance
- Support regional and global growth initiatives
Compliance & Standards
- Design and track compliance metrics
- Drive adherence to global standards using quality and efficiency metrics
- Define maintain and improve global SOPs and guidelines
Knowledge & Capability Building
- Develop and deliver training documentation and learning initiatives
- Review and approve training materials
- Foster a strong learning culture and build future subject matter experts
Qualifications :
- 35 years experience in an operations environment (SampleDB TP; knowledge of DV & DP)
- Strong end-to-end CIP Factory knowledge (inputs outputs data sources deliverables)
- Proven change leadership and problem-solving ability
- Experience working in global multi-country environments
- Strong analytical skills (13 years of data analysis experience)
- Technical skills: R Python Visual Studio (preferred)
- Strong project management communication and stakeholder management skills
- Ability to manage multiple priorities and adapt to change
- Fluent in English (written and spoken)
- Willingness to travel
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
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About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
