Head of Domestic Cabin Crew

• Lead one of Australias largest cabin crew operations overseeing 2500 crew and delivering safety service and operational excellence. 
• Shape the future of Qantas Domestic Cabin Crew through longterm workforce and cultural transformation. 
• Endtoend accountability for performance Customer NPS cost and strategic improvement. 

Our people and customers are at the heart of everything we do. Were constantly challenging ourselves to reimagine our customer experience and work to connect and build trust. Ultimately our service should make people feel at home no matter where they are. Our Cabin Crew team members are the heart of our airline representing our commitment to exceptional customer experience and forming the foundation of our dynamic frontline workforce. 

As the Head of Domestic Cabin Crew youll lead one of Australias largest and most complex cabin crew operations with full accountability for strategy performance and the overall people experience across multiple entities and thousands of crew. Youll shape and execute longterm operational and customer strategies guide a substantial leadership team and ensure regulatory safety and service standards are consistently met. Your role will influence everything from workforce structure and operating models to productivity uplift and daytoday operational effectiveness positioning the domestic cabin crew business for ongoing success. 

Youll also be responsible for navigating a sophisticated industrial environment including the development of EBA strategies labour models and workforce planning that support flexibility and cost competitiveness. With stewardship of a significant operating budget youll drive financial performance cultural uplift and operational improvement while developing future leadership capability across the organisation. Your work will enable sustained improvements in customer experience engagement and safety outcomes ensuring the Domestic Cabin Crew operation continues to deliver at the highest standard. 

Youll have -  

• Over 15 years experience in largescale operational leadership within complex multisite environments ideally in aviation or highly regulated industries. 
• A proven track record in leading large teams and driving cultural operational and performance outcomes across diverse and industrialised workforces. 
• Deep expertise in industrial relations including developing and delivering EBA strategies navigating complex IR landscapes and implementing labour models that enhance flexibility and cost performance. 
• Demonstrated experience shaping and executing longterm operational customer and workforce strategies with the ability to drive transformation across multiple business units. 
• Strong commercial and financial acumen with experience managing substantial budgets and delivering meaningful improvements in cost safety service and productivity. 
• A sophisticated understanding of safety risk and regulatory compliance with experience partnering with regulators and embedding safetyled practices within large operational teams. 
• Highly developed leadership and stakeholder influence skills with the ability to build capability develop senior leaders and align crossfunctional teams behind strategic goals. 
• Exceptional communication judgement and resilience with a demonstrated ability to lead through complexity guide change and maintain performance in fastpaced highstakes environments. 

Why Qantas  

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
•  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.  
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements we encourage you to advise us at time of application. 

Join us as we reimagine the customer experience and lead a frontline workforce that sets the standard for excellence. If youre ready to make a meaningful impact wed love to hear from you. 

To apply please upload your resume only no cover letter required. 

Applications close: Thursday 12 Februrary 2026.  

Remote Work :

No

Employment Type :

Full-time