Duty Manager (Front Office)
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a proactive and guest-focused Duty Manager you will act as the face of the luxury 5* hotel ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
Key Responsibilities
- Act as the primary point of contact for guest inquiries concerns and feedback ensuring a prompt and satisfactory resolution.
- Oversee day-to-day operations Shifts particularly during peak hours and ensure smooth coordination across departments.
- Lead and inspire the front desk concierge and guest services teams to deliver exceptional service.
- Handle escalated guest issues with professionalism and empathy.
- Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
- Prepare and monitor accounts ensures correct account procedures are followed.
- Assist in training and mentoring staff to uphold the highest hospitality standards.
- Manage VIP 5* guest experiences ensuring personalized service and attention to detail.
- Ensure compliance with hotel policies procedures and standards.
- Prepare shift reports and communicate relevant details to the management team.
- Managing the Club Lounge and VIP guests as required.
Qualifications :
- Previous experience in a supervisory or management role within the Luxury 5* hospitality industry preferably in guest relations and front office operations.
- Strong leadership and team management skills.
- Exceptional interpersonal and communication skills.
- Proven ability to handle challenging situations with professionalism and composure.
- A passion for delivering outstanding guest experiences.
- Proficiency in hotel management software (e.g. Opera Fidelio) and MS Office.
- Flexibility to work various shifts including evenings weekends and holidays.
Additional Information :
SO/ BENEFITS
- A supportive and dynamic work environment.
- Opportunities for career growth and development.
- Competitive salary and benefits package.
- Discounts on hotel stays dining and other services.
- This is a Full Time permanent role 40 hours guaranteed per week.
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
