Senior Manager, Software Engineering Managment

The AI Agents team is a key part of our broader Platform Engineering division focused on creating innovative solutions that empower our customers to design and deploy intelligent agents tailored to automate their unique tasks and workflows. Our platform provides the capabilities for users to seamlessly define and configure AI agents that canoperateautonomously driving efficiency andoptimizingprocesses across industries. 

At the heart of thiscutting-edgeproduct our team is motivated by the need to continuously innovate adapt to latest AI Advancements and collaborate across multiple disciplines to deliver powerful user-centric solutions. We work at the intersection of AI research engineering and product development ensuring that our platform not only meets current demands but alsoanticipatesfuture trends in automation and intelligent decision-making. 

Joining our team means being part of a dynamic forward-thinking group that thrives on solving complex challenges pushing boundaries and staying ahead of the curve. We are looking for talented members who are passionate about AI enjoy working in a collaborative environment and are eager to contribute to the development of a transformative product that is reshaping how businessesleverageAI to solve real-world problems. 

What you get to do in this role: 

• Manage product development activities
• Work with product management design support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources staffing mentoring and enhancing and maintaining a best-of-class engineering team

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 10 years of experience with technologies relevant to SN and advanced coding skills with high-quality results.
• Experience managing employees who require little oversight in completing assigned work
• Experience providing direction delegate assignments and support to accomplish tasks with their team
• Experience with open source tools and agile development environments
• Fluency in one or more relevant programming language (Java C Ruby. Shell JavaScript)
• Ability to understand broad concepts and use those concepts to understand and develop solutions for problems
• Experience completing projects based on company priorities context risks and desired outcomes
• Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools network design functional design algorithms patterns design and development etc.).

FD21

For positions in this location we offer a base pay of $171900 - $300800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time