Senior Customer Journey Expert Billing

Today our Billing team is running the operational Billing for the majority of our Daily Banking fees for Private Individuals Business Banking and Wholesale Banking. With more than 800 mio in fees yearly it is a SOX critical process.

Over the past few years we have been migrating our Billing engine to our global Product Pricing & Billing solution EPOS. This is a cloud based solution that we procured from our supplier Zafin in Canada. With the migration completed we can now focus on onboarding new products and support new propositions such as Subscription Strategy. Enabling a good better best like package proposition to service our PI and BB customers with tailored and correct fees banking and also non-banking products and services.

EPOS is a global standard. Therefore the platform is the target for product pricing and billing related use cases and solutions for all ING entities. Today EPOS is servicing Netherlands Belgium and Australia but the demand is growing tremendously. Next to supporting new onboarding countries we need to keep improving our service offering. Today our product & pricing is ready for global consumption our Billing capabilities not yet. We need to productize our Billing offering by connecting to the global invoicing platform connecting to the global order manager and integrate with Datalake for Finance and reporting purposes.

To optimise our global Billing offering and run our Billing flawlessly we are looking for a strong principle CJE.

The team

The Digital Products Product & Pricing and Billing are part of the area Product Pricing Savings and Current Accounts of the Product Family Daily Banking.

We are currently 40 FTE of which 30 with an IT profile (Ops & Dev engineers architects) and 10 with a business profile (CJE).

We work together as Business & IT in 5 squads to deliver on our roadmap. The teams are designed around the capabilities of the application EPOS: There are 2 digital products: Catalogue & Pricing (2 teams) and the Billing digital product (3 teams).

You role

You will

• Bring our Billing proposition to a global level
• Implement a strategy how to roll out additional instances per country
• Support our migration to Azure cloud (for AUS)
• Optimise our monitoring and reporting within Billing
• Take responsibility for SOX audits
• Take responsibility for large projects with multiple stakeholders (e.g. Fee Due Administration component

You will be reporting to the Product Lead Billing

Who are we looking for

• You have experience in Billing or in Billing related roles with a hands-on mentality
• You demonstrate analytical skills you easily acquire complex information and you love to understand how things work fact based and data driven.
• You have a drive to make an impact. You actively search for improvements in product and price propositions in order to optimize the value creation for ING. You quantify the financial impact you make based on market competitive and customer behavior analyzes.
• You are a self-starter you take initiative both independently and together with your colleagues
• You are strong in terms of communication and organization. You are decisive and result-oriented you dare to do things differently.
• You have strong leadership skills. People want to follow your lead because they respect you and trust your vision
• You are a strong stakeholder manager. You understand the way the organization functions and you actively maintain your network. You are not afraid to escalate while keeping your stakeholders informed.
• You are a team player who works hard for the teams interests speaks out and asks for and dares to give feedback
• You have a strong track record with regard to managing projects and delivering impactful results
• You have completed a university education (Masters degree)
• Experience in the area of Design Architecture or IT is an advantage
• You have experience with working Agile

Rewards & benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• A salary indication tailored to your qualities and experience

• 25 - 28 vacation days depending on contract hours

• Attractive pension scheme

• 13th month salary

• Individual Savings Contribution (BIS) 3.5% of your gross annual salary

• 8% Holiday payment

• Personal growth and challenging work with endless possibilities

• Aninformalworkingenvironmentwith innovative colleagues

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly

Upload your CV and motivation letter by clicking the Apply button.

Procedure

Multiple interview steps involving various business stakeholders will be part of the selection process.