Team Leader

Dandenong - Australia

Monthly Salary: $ 52 - 54

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for thousands at risk of or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne we combine direct action with advocacy research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff and provide high-quality training & supervision wellbeing days access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Dont just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

Contributing to useful and rewarding work and giving something back to the community

Wellbeing days ceremonial leave carers leave and study leave

Flexible working arrangements

Purchased leave

17.5% leave loading

8 weeks gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

Training and career growth opportunities across Launch Housing

A portion of your income can be tax-free by salary packaging your personal expenses

Additional tax-free salary packaging on dining and accommodation expenses

Positive supportive and progressive work environment

About the opportunity:

The supportive housing model is centred on strengthening individuals and communities by developing sustainable and affordable housing. Vivs Place brings people together in a managed building which includes a ground floor community space including a trauma informed design with communal kitchen dining and living spaces childrens play areas medical suites consulting rooms and office space. An essential element to the project is creating an environment where there is both the perception and reality of safety.

Supportive housing is accepted as being a model through which people have safety from interference exploitation or violence from outsiders. This is particularly pertinent with the target group being women and children who have experienced homelessness especially as a result of family violence.

The Team Leader will manage a small team of workers within the program or service and directly support clients where needed. Reporting to the Coordinator Resident Engagement the Team Leader is responsible for the supervision of the members of their team acting as a mentor to help facilitate and enhance the on-the-job performance of REOs by reviewing the completed tasks and ensuring effective client outcomes

This is a full-time (76 hours a fortnight) role based at Dandenong.

As part of our commitment to increasing Aboriginal and Torres Strait Islander employment Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic) designed to promote substantive equality.

What youll be doing:

Engagement with tenants in an informal capacity working from a strength based client focused framework.
Well-being of tenants monitored through informal engagement and communicating issues to support and/or tenancy staff as they arise.
Referrals to external services facilitated as required.
Community partnerships established and maintained and collaborative work with partner agencies who deliver programs and services to residents in the building.
Assisting community partners in facilitating events programs and other initiatives from the communal spaces including managing room bookings and access to building amenities.
Provision of phone concierge services.
Well maintained utilised and updated range of systems that have been established at Front of House e.g. Communications Log Critical Incident Reporting Visitor Log Visiting Professionals Register.
Entry and exit of all tenants visitors contractors and visiting professions to the building monitored and managing visitor access as required.
Incidents responded to as and when they arise.

What were looking for (key selection criteria):

A relevant tertiary qualification in human services and direct experience in the delivery of services to clients with complex needs relating to homelessness (desirable).
Demonstrated experience in client facing human services social work or other relevant discipline with a preference for an understanding of housing and homelessness policy context and systems.
Experience knowledge and competency in advanced casework practices including demonstrated ability to practice a range of interventions of case planning and case management approaches conducting complex assessments and experience in working with clients who present with complex needs.
Ability to provide supervision that is supportive and promotes professional development and accountability.
Demonstrated leadership skills and/or previous experience managing staff.
High degree of initiative and analytical skills including well-developed organisational and time-management skills Understanding the effect of trauma on clients and vicarious trauma on staff and ensuring staff wellbeing and sound practices to support clients.
Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

$52.53 - $54.91 an hour

Superannuation

NFP Salary Packaging (tax savings!)

Additional wellbeing leave available

Cultural/ ceremonial leave available

Applications close on the 16th of February 2026. Please contact emailprotected if you have any questions about the opportunity.

How to apply

To apply for this opportunity please click on Apply for this job button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at emailprotected.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!We acknowledge respect and celebrate Aboriginal cultures languages connections to Country and heritage customs and practices. Were committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation which allows dog owners to bring them in some of our sites please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process please let us know at emailprotected.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability Aboriginal and Torres Strait Islanders culturally religiously and linguistically diverse people young people older people women and people who identify as lesbian gay bisexual transgender gender diverse intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector it is important to let you know that you will hear stories of distress hardship trauma or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

Why join Launch HousingLaunch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support education and employment services we bring solutions to homelessness under one roof for...