Customer Production Support Manager (ATD, Hsinchu Taiwan)

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Purpose
TERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths views and experiences. We believe that our differences enable us to be a better team one that makes better decisions drives innovation and delivers better business results.

Primary Mission

Ultimate mission is to gain / protect customer satisfaction as well as our regional / account service business growth

Single accountability for successful execution & delivery of all IST activities within accounts

Lead and manage highly motivated and skilled team. Integrate all support resources needed for accounts operational success

Major Responsibilites

Ownership for the IST related GOALs (Customer Satisfaction Business Development)

Successful delivering of all aspects of IST services activities within an account/region

Customer focus to ensure a high customer satisfaction

Drive a profitable IST business through execution and efficiency in delivering the different aspects of IST offering to meet customer needs (active manage the teams cost and part usage)

Overseeing IST execution/delivery performance and adapting service offering to meet customers needs

Owns customer related production support issues until they are closed

Support account sales manager and active participation in account support strategy

Participate in development of account support strategy

Play an active role in preparing and defining sales strategy for Teradyne service products

Communicate and deploy account support strategy within Production Support group.

Develop relationship with customer

Major Responsibilites (cont.)

Lead and manage highly motivated and skilled team.

Manage / assess / develop team members

Proactively plan and develop future needed skills

Train and ensure compliance with policies and best practices within team

Metrics

Operational metrics for tracking delivery (OTD DOA OEE uptime MTBF etc.) as agreed with customer

Customer satisfaction metrics as defined in the CS process

Annual Goals as discussed within the IST management team and aligned to the IST and corporate Goals

Skills:

Solid understanding of our IST Strategy Initiatives and Goals:

Deep understanding of IST service offerings and able to integrate services into an account.

Engage in performance and business related discussion with customer to achieve win-win outcome

Ability to evaluate support and technical team assembly within account

Being able to assess capabilities of engineers

Apply coaching and development to team members

Being able to apply judgement for effective escalation trigger and management

Business and customer focused

Able to develop a strategy to achieve our Goals and targets

Strong communication/negotiating skills in order

To communicate effective to customers

To communicate within the team

To communicate with sales and TER management

Skills: (cont.)

Solid customer handling skills

Effective expectation setting

Effective process and escalation management

Relationship building

Effective team manager and coach
Apply structure in a dynamic customer environment
Passion to win

EE degree and min 5 years experience in leading a team of individual contributor or leads

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If youre ready to join us in this mission take a closer look at the minimum criteria for the position.

Basic Qualifications & Skills

degree in electronics mechanical.
10years manageexperience in semiconductor areas.
of the SLT test and automation testing is preferred.
to communicate in English both in writing and talking.
communication skills and teamwork skills.
to business trip occasionally both in domestic and abroad.

Benefits

Teradyne offers a variety of robust health and well-being benefit programs including medical claims group insurance retirement plans paid vacation & holidays tuition assistance programs and more.

#LI-MH1

Required Experience:

Manager

Our PurposeTERADYNE where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supportedto innovate and learn something new every day.We cultivate a culture of inclusion for all employees ...