Technical Operations Systems Specialist II AOG FAST Center

Education and Experience Requirements

Job Description

1. Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations Engineering etc.) and providing technical data and guidance during the event.
2. Interprets general operational/maintenance requirements independently provides technical consultation to customers Service Center Product Support Field Service Representatives (FSR) Customer Operational Readiness Reps (COR) Engineering other internal departments and FlightSafety to affect suitable resolutions to various operational conditions.
3. Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs. Directs and guides customers Service Center FSR and COR Reps on plan implementation and follow-through to Return To Service (RTS).
4. Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.
5. Review investigate and respond as required. to correspondence received from Gulfstream operators and other agencies. Directing this action includes but is not limited to coordinating the transfer of aircraft components for analysis providing technical support for that analysis and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft.
6. Develop prepare and update new and existing troubleshooting procedures and processes for Gulfstream aircraft. Coordinate the development and evaluation of test equipment for use on Gulfstream aircraft.
7. Determine priorities for handling situations submitted to Technical Operations for action depending on safety of flight urgency of the situation and company policy.
8. Initiate and prepare customer bulletins Pub Change Requests (PCR) service news items letters RQAAT presentations and other formal documentation/communication.
9. Use Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness.
10. Re-enforce customer satisfaction identify areas of customer frustration and resolve issues and be an advocate for the customer.

1. A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft word) a plus.
2. Must have thorough knowledge of aircraft systems troubleshooting technical manuals systems and aircraft maintenance records system.
3. Airframe and Powerplant license is preferred.