Sr. Parts Information Analyst

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

The Technical Information Solutions(TIS) team withinProduct Support & LogisticsDivision (PSLD)creates and deliverstechnical parts and service informationaccessible via SIS and SIS2GO critical for the repair andserviceofCaterpillar products. Over 300000 dealer and customer users depend on the information created managed and delivered by this team toidentifyand order Cat parts.

Job Summary

In TIS the Parts Information Specialist Createsvalidates and revises technical parts information in support of New Product Introduction (NPI) Continuous Process Improvement and Revision project timelines managing projects to ensure parts manuals are completed on-time and accurately.

What You Have:

• Review day-to-day work completed by parts information staff for accuracy. Provideappropriate coachingto improve performance.

• Train and mentornew staffon how to createvalidate and revise technical parts information.

• Develop andmaintainparts information standards.

• Participate in and lead process improvement efforts.

• Communicate the importance of customer needs/expectations to parts information creation team consistently.

What You Will Get:

Technical Excellence:Demonstratedknowledge of Caterpillar product structure engineering and parts information databases including EDS NPR PRWB and Windchill (ACM) authoring system.

Meets or exceeds performance expectations for parts information production and quality. Develops and provides solutions to significant technical challenges. Helps others solve technical or procedural problems or issues.

Service Excellence:Provides effective responses to parts information requests and interactions with a sense of urgency and positive action. Acts on parts information improvement opportunities and supports the delivery of high-quality parts information to customers.

Effective Communications:Delivers helpful feedback that focuses onbehaviourswithout offending the recipient. Listens to feedback without defensiveness and uses it for own performance effectiveness. Independently makes oral presentations and written reports needed for own work. Leads meetings and teams effectively.

Data Gathering & Analysis:Participatesin gathering andanalysingparts information business data. Utilizes data toidentifyproblems and reach a conclusion goal or reports problems that arise in the data collection process.

Collaboration & Engagement:Ability toestablishand maintain healthy working relationships with peers and other relevant stakeholders.

Problem Solving:Identifiesand documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of everyone involved. Works with all stakeholders to address critical issues and resolve major problems.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company Caterpillar offers many job opportunities outside of India which can be found through our employment website at You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage because we value your performance we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave flexi leave medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application including the junk/spam folder as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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