Spare Parts Engineer

General administrative support for Sales and Maintenance Supervisors:

SEB Sales support activities
Sends customer letters and supports mass updates in maintenance contracts
Maintenance contract termination: Processes maintenance contract cancellation requests informs Billing Administrator when invoice cancellation or credit note creation is required
Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
Supports VB Sales activities (documentation quality checks internal handover packs etc.)
Carries out data checks and quality audits for new contracts from KONE Shared Service Center
Supports specific tasks from sales (eg for contract creation)
Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

NEB Sales support activities
Supports in tender preparation and finalizing order before sending to order admin
Supports in preparation and archiving of customer documents and conversation
Performs customer credit checks: request customer credit check during tendering and ordering
Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response
Supports in customer data maintenance

Maintenance Operations support activities
General admin support e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
Enters fitter scheduling plans (on duty and backup assignments) in Konect coordinating changes/updates of maintenance plans in SAP
Manages workcenter data changes
Supports specific field supervisor tasks
Supports in repair and maintenance visit planning and communication to customer
Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response
Creates planned service repairs when needed
Supports technician and supervisor in material related requests (PR creation check availability and follow up on delivery)

Specialized administration and support tasks:

Support in 3rd party inspection administration
Analyzes inspection needs and schedules individual inspections
Analysis and follow-up: Receives and analyzes inspection reports contacts customer for actions hands over repair tender leads to Repair Admin and follows up closing the remarks
Creates service/work order and requests spare parts
Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response

Support in public tenders
Supports sales in proposal creation (public tenders)
Assists in contract and sales order creation for public bids (admin handover)
Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer reporting
Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
Provides reports for Key Accounts
Prepares working instructions for KONE SSC to be able to input relevant information to customer portals
Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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