LAB & Operations Intern Barcelona

Join us at a pivotal moment!

At papernest our mission is simple: make life easier by helping people manage subscribe to and switch their home contracts effortlessly.

In 10 years weve supported 2M customers across France Spain and Italy and grown into a 900 people European scale-up.

To support the growth of the Italian market were hiring an Operations Intern Italy to work closely with the Head of Operations Italy with exposure to both core operations and Lab-Innovation projects.

This internship is ideal if you want to understand how a business is run end-to-end take ownership early and work on topics that truly move the needle.

Join us from March 2026 for 6 months !

About the lab :

Youll support the performance profitability and operational excellence of the Italian market while contributing to Lab initiatives that test validate and scale new ideas.

Youll operate at the crossroads of strategy operations and innovation with real responsibilities from day one.

Your responsibilities :

Operations & Performance

• Monitor and analyze KPIs performance and profitability of the Italian market.

• Identify improvement opportunities across processes staffing and incentives.

• Support coordination with cross-functional teams (WFM Quality Sales Ops CRM Partnerships).

• Build dashboards reports and insights to support decision-making.

Lab & Innovation

• Contribute to Lab projects from ideation to testing and implementation.

• Test new processes tools products or providers in a lean environment.

• Analyze results and help scale successful initiatives.

• Collaborate with product data marketing sales and operations teams.

• Manage one or several projects end-to-end.

What we are looking for :

• Graduate from a top-tier university business school or engineering school.

• Fluent in Italian and English (Spanish or French is a plus)

• Strong analytical mindset and data affinity.

• High ownership and autonomy: you can manage multiple projects simultaneously.

• Proactive curious hands-on and impact-driven.

• Strong communication and stakeholder-management skills.

• Knowledge of one programming language (SQL Python Java JSON) is a plus.

What we offer :

Evolve in an international and inclusive environment: everyone has a place at papernest and with more than 46 different nationalities its not uncommon here to start a sentence in English and finish it en français o en español

Compensation & partnerships: your talent deserves to be rewarded! Enjoy a competitive compensation for your internship. We value every contribution and are committed to offering attractive remuneration for your efforts and dedication. Also with your papernest badge you will have access to various partner services (restaurants wellness centers mobility...).

Meals: a healthy and balanced breakfast is offered every Tuesday!

Career Development: at our company interns are not just photocopy-coffee assistants! As a full-fledged team member youre here to learn but also to share your ideas and implement projects. Youll be supported throughout your journey to maximize your skills and prepare for your future.

Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring process:

• First Call with Camille Talent Acquisition (30 min) ;

• Business Case ;

• Business Case Presentation to Michele Loporchio ;

Interested in this challenge

Then dont hesitate any longer; we look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability you have a place with us. Our selection processes are designed to be inclusive and our work environment is adapted for everyone.

We particularly encourage applications from women. Even if you feel that you do not meet all the criteria outlined in this job posting know that every application is valuable. We firmly believe that diverse and varied backgrounds enrich our team. We will carefully consider your application as parity and diversity are essential assets for our success.