Customer Service Representative

Prague - Czech Republic

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Location: Praha Czechia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds people cross borders energy become smarter and much more. More than 30000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies banking mobile services and the Internet Of Things (IoT) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards SIM cards travel passes secure eBanking devices authentication tokens machine identification modules (MIM) and secure ID documents including ePassports eID and eHealth cards as well as eDriving licenses. Because of the international environment surrounding us every day it comes as no surprise that English is our official corporate language.

We are on a lookout for Customer Service Representative to join our Mobile Connectivity Department at Thales in Prague. You will be part of the Solutions & Services BPA organization the Customer Service with main tasks to:

-Co-ordinate the project related order management with appropriate Solution SalesAccount Managers Project Manager SDM Finance departments.

-Take total ownership on customers orders from the Purchase Order receipt to the delivery and invoicing.

- Support MCS Solutions & Services strategy and business execution

A week in life of Customer Service Representative:

Act as Main interface for Solution sales Account Managers (and customers for specific activities) finance and project management/SDM during order treatment process.
Organize & lead kick off meeting (Engagement Review) at purchase order reception for large or non recurrent projects with all solution stakeholders: Project Manager Service Delivery Manager Solution Sales and Finance
Check customers Po & book it in Thales ERP order entry system to allow treatment from project manager
Project milestones follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
Recurring business booking & invoicing management (Support & maintenance hosting operations)
Relay information to/from customers versus project manager / solution sales
Support the credit management on customers overdue treatment with Solution Sales Account Management & Finance
Manage post sales activity for all solutions (on administrative standpoint)
Contribute to the short-term backlog billing forecast exercise and its achievements
Provide agreed reporting to Solutions Sales Customer Finance & BPA Management
Attend sales meetings customer meetings and delivery center steering committees when required when required
ODC transactions focus: Customer pricing Database update Transactions billing monitoring (contract Order Item)
Clean and update billing backlog to ensure billing on time

Requirements:

Experience in Solutions & Services business
Sales administration and logistics (Payment Terms Taxes Customs Rules )
Finance (revenue recognition rules)
System Tools : ERP tools IT Literate (Microsoft Pack Office )
Good organization skills & Rigor
Use to work in complex administrative structures
Customer oriented & availability
Stress resistant
Good oral & written communication
Fluent English French is a plus

At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!

Required Experience:

Unclear Seniority

Location: Praha CzechiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds ...

Location: Praha Czechia

-Co-ordinate the project related order management with appropriate Solution SalesAccount Managers Project Manager SDM Finance departments.

-Take total ownership on customers orders from the Purchase Order receipt to the delivery and invoicing.

- Support MCS Solutions & Services strategy and business execution

A week in life of Customer Service Representative:

Act as Main interface for Solution sales Account Managers (and customers for specific activities) finance and project management/SDM during order treatment process.
Organize & lead kick off meeting (Engagement Review) at purchase order reception for large or non recurrent projects with all solution stakeholders: Project Manager Service Delivery Manager Solution Sales and Finance
Check customers Po & book it in Thales ERP order entry system to allow treatment from project manager
Project milestones follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
Recurring business booking & invoicing management (Support & maintenance hosting operations)
Relay information to/from customers versus project manager / solution sales
Support the credit management on customers overdue treatment with Solution Sales Account Management & Finance
Manage post sales activity for all solutions (on administrative standpoint)
Contribute to the short-term backlog billing forecast exercise and its achievements
Provide agreed reporting to Solutions Sales Customer Finance & BPA Management
Attend sales meetings customer meetings and delivery center steering committees when required when required
ODC transactions focus: Customer pricing Database update Transactions billing monitoring (contract Order Item)
Clean and update billing backlog to ensure billing on time

Requirements:

Experience in Solutions & Services business
Sales administration and logistics (Payment Terms Taxes Customs Rules )
Finance (revenue recognition rules)
System Tools : ERP tools IT Literate (Microsoft Pack Office )
Good organization skills & Rigor
Use to work in complex administrative structures
Customer oriented & availability
Stress resistant
Good oral & written communication
Fluent English French is a plus

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Thales

In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more

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