Customer Experience Representative Faults

• Join our collaborative team and play a key role in delivering exceptional service to our valued customers!
• Initial 12 months contract with scope to be permanent
• Level 3E - $81494.94 plus super plus RDO and other benefits!
• Receive full training and ongoing support with learning new skills

About the Role

As a Customer Experience Representative for Sydney Water you will be the first point of contact for our customers managing inbound calls on our Hub Faults line. You are the voice of Sydney Water striving for firstcall resolution by providing clear timely information and ensuring customers understand the next steps being taken to address their issue.

After your initial phone training there will also be opportunities to assist with customer inquiries via email live chat and social media making every interaction count.

About You

We are looking for someone who:

• Makes every customer interaction feel easy and effortless. Your communication style is warm engaging and always keeping the customer at the heart of everything you do.
• Brings experience from a customer service environment with outstanding communication skills both verbal and written.
• Knows how to ask thoughtful questions and uncover the right information to deliver effective solutions and achieve firstcall resolution.
• Is genuine empathetic and able to see things from the customers perspective to provide a comprehensive solution.
• You have strong attention to detail and consistently capture accurate highquality notes.
• Youre a collaborative team player able to build positive working relationships across different areas of the business.
• While SAP CRM experience is a plus it is not a requirement.

Additional Information

To service our customers the Contact Centre role works on a rotational roster covering the span of hours 6.00am to 11.30pm 5 days per week with overtime on the weekend thats scheduled on a rotational basis. To be successful in the role you must be available to work these hours.

We are committed to supporting your work-life balance. After completing your training and becoming confident in your role youll have the option for hybrid work. Youll also enjoy one rostered day off each month.

Shifts & Training:

• Day Shift: Your workday may begin between 6:00 am and 9:30 am.
• Afternoon Shift: Your workday may begin between 11:00 am and 3:30 pm.

You must be available to work all shifts to be eligible for this position.

Our training program combines classroom learning with hands-on experience where youll buddy up with experienced Customer Experience Representatives. Youll receive continuous support from our management and training teams as you grow and succeed in the role.

Does this sound like you Apply date: Sunday 8th Feb 11.59PM AEST

We support you through the application process and can modify as needed let us know what you more information you can contactTA Partner

Please see the position description for the roles full accountabilities.

Why join us

At Sydney Water your work will make a real difference in peoples livesand your own. With diverse projects and roles youll find ample career growth opportunities. At Sydney Water we actively seek and celebrate diversity equity inclusion and individuality. fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.

Dive into Our Great Benefits:

• Competitive Remuneration:Well ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment:We offer a hybrid work model that balances remote work and office collaboration supporting our teams productivity and well-being.
• Continuous Professional Growth:We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance:Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First:Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing:Get in the drivers seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds including First Nations people LGBTQIA people with disability people with caring responsibilities people from culturally and linguistically diverse backgrounds and veterans.

As part of the application process Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHiresTermsand Sydney WatersPrivacy Collection Statement Job Application.Please note as part of the application process you will be asked to undergo background checks which includes a criminal history check.