Customer Service Specialist

About the role 

This is a 6 month fixed-term contract

As aCustomer Service Representativeat SEEKyoullbe part of a fast-paced and supportive environment where you can make a real on complex challenges that have a direct impact on peoples lives helping us evolve our business and reach new heights.

Our Customer Service Representatives deliver exceptional support by resolving customer issues effectively and efficiently. They serve as the primary point ofcontact for customer inquiries troubleshoot problems process transactions and gather valuable feedback that helpsSEEKimprove its products and services they arecritical in deliveringoptimalcustomerexperience. 

Key Responsibilities 

• Resolve all customer queries at the first point of contact using agreed guidelinesand work practices 
• Provide support for all customers across channels as needed 
• Provide feedback to Team Leadsabout recurring customerpain pointsso that they can be raised tokey stakeholders ( Trust & Safety Go to Market) 
• Record a summary of all customer interactions in CRM and ensure compliance when entering customers records that enable the business to capture customer insightsandmaintaincontinuity of service 
• Keep up to date with any marketing productfinanceor online security activity to ensure that youare able torespond to queries 
• Providea world-class quality service to customers as measured by internal monitoring and customer feedback 
• Be a flexible resource responding to ad hoc requests that support improving customer experience as well as being agile to support business needs across customer type and channel 
• Providing feedback to ensure a continuous improvement mindset is applied to everyinteraction 

Qualifications :

Skills and experience 

• Exceptional written and verbalbusinesscommunication skills across multiple touch points via multiple channels 
• Strong problem-solving skills and an ability to remain calm under pressure 
• An ability to meet deadlines in a fast-paced environment 
• Demonstrated ability to effectively resolve customer issues/pain-points with empathyandpatience 
• Great time-managementprioritisationand follow-up skills including the ability to effectively balance quality and quantity of output 
• Act with a sense of urgency while supporting multi-channel inbound and outbound requirements based on SEEKs business needs 
• Works effectively in a teamleveraginga Growth mindset 
• Adaptable to change and the ability to think on your feet with a willingness to take accountability for outcomes 
• Demonstrates initiative attention-to-detail and is a fast learner 

Additional Information :

Fixed Term Perks
At SEEK we offer:

• Support of flexible working including a mix of office and work from home days depending on your role.
• SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
• SEEKer Support a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Access to a wide range of discounts on things such as health insurance fitness food travel accommodation plus many more
• Professional development sessions with industry leading guest speakers
• Frequent events including sports days annual Christmas party hackathon and trivia
• Free kick-start breakfast every morning and fresh fruit available all day in our offices
• Casual dress every day

At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with diverse backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable mindset but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond please advise us and we will be happy to assist.

For this role only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

Remote Work :

No

Employment Type :

Full-time