Service Designer
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Job Location:
Parramatta - Australia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- 12 Month Contract
- EA 13 - 38 Hours
- $140108.04 Super
Join Sydney Water as a Human Centred Designerand help shape the future of customer and staff -centred design initiatives using yourexpertiseto deliver innovative solutions that meet user needs across all touchpoints. This is a hybrid role within our Customer and Stakeholder Engagement group focused on driving positive change and supporting evidence-based decision making.
About the Role
- Support the delivery of customer experience initiatives on complex strategic projects using human-centred design methodologies.
- Supportseniorservicedesignerson projects and works with UX/UI designersbusiness specialists and stakeholders to ensure solutions are impactful and measurable.
- Build a deep understanding of customer and businessneeds anddesign end-to-end customer journeys and experiences.
- Work incross-functional teams co-facilitate collaborative design workshops and support discovery activities such as ethnographic research and contextual inquiry.
- Contribute to the development of service design artefacts including journey maps blueprints and prototypes.
- Communicate complex issues through effective storytelling making insights accessible and actionable for diverse audiences.
About you
- 2 years experience in customer experience designor service design.
- Demonstrated experience in a medium or large organisation and is comfortable navigating complexity.
- Experience working across the end-to-end human-centred design process from discoverythrough to design and delivery.
- Ability to translate complex issues into compelling stories and clear solutions.
- Ability to work with product & servicedata to inform design decisions.
- Self-starter proactive collaborative and eager to learn.
- Holds tertiary qualifications in Human-Centred Design or equivalent industry experience.
Please see the position description for the roles full any additional questions please reach out to Application closing date is Sunday 15th Feb
*** Internally this role is titled Human-Centred Design Officer ***
Research shows that women and people of colour are less likely to apply for roles if they dont meet every qualification. If after reading this youre not sure you tick every single criteria box but have the passion to get behind our purpose the determination to face a challenge and a willingness to grow and learn we think you should click that apply button anyway. Were passionate about building a diverse and inclusive team and love hearing from people like you.
Why join us
Dive Into Our Great Benefits
Competitive Remuneration: Well ensure that your skills and contributions are valued and rewarded appropriately.
Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration supporting our teams productivity and well-being.
Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
Fitness Passport: Achieve your physical fitness goals using our Fitness Passport granting you access to a multitude of gyms and pools across NSW.
Novated Leasing:Get in the drivers seat of your financial future with our novated lease options.
As part of the application process Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.
Your personal information will be collected in accordance with LiveHires Terms and Sydney Waters Privacy Collection Statement Job Application. Please note as part of the application process you will be asked to undergo background checks which includes a criminal history check.
Required Experience:
IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Sydney Water's role goes far beyond supplying water, wastewater, recycled water and stormwater services. From the health of the city and its people, to managing the environment and the health of our waterways we're helping to create a better life for Greater Sydney.
