Customer Banking Specialist

Rockhampton - Australia

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Following the merger of MyState and Auswide Bank were bringing together two customerowned organisations built on strong values community focus and genuine care for customers. This is an exciting time to join our Customer Banking team as we continue to grow evolve and deliver better outcomes for the people who bank with us.

We are seeking a Customer Banking Specialist to support customers across multiple channels while building a longterm career in banking. The successful candidate will work across both of our AusWide Rockhampton & Yeppoon branches.

Key Responsibilities

Deliver consistent highquality customer service across all touchpoints
Process customer transactions including deposits withdrawals account openings and closures
Understand customer needs and discuss banking products and services that may be suitable
Verify and update deposit and lending applications and complete processing accurately and on time
Ensure compliance with banking policies procedures and legislative requirements
Act as a voice for the customer by identifying opportunities to improve the customer experience
Work collaboratively within the team and assist with onboarding new team members
Achieve individual performance targets aligned to your weighted scorecard

About You

Strong communication skills with good attention to detail
A customerfocused mindset and professional approach
Good time management skills and the ability to prioritise tasks
Confidence following procedures and using banking systems
A willingness to learn develop and take ownership of your performance
Previous experience in banking lending or financial services is advantageous but not essential.

What We Offer

Ongoing training and support in a valuesdriven organisation
A collaborative and supportive team environment
The opportunity to be part of a newly merged bank shaping the future of customer banking

Apply Now

If youre looking to build a career in customer banking and want to join an organisation grounded in strong values and customer outcomes please apply by Thursday 5th February 2026. For any questions please reach out to .

Required Experience:

Key Responsibilities

Deliver consistent highquality customer service across all touchpoints
Process customer transactions including deposits withdrawals account openings and closures
Understand customer needs and discuss banking products and services that may be suitable
Verify and update deposit and lending applications and complete processing accurately and on time
Ensure compliance with banking policies procedures and legislative requirements
Act as a voice for the customer by identifying opportunities to improve the customer experience
Work collaboratively within the team and assist with onboarding new team members
Achieve individual performance targets aligned to your weighted scorecard

About You

Strong communication skills with good attention to detail
A customerfocused mindset and professional approach
Good time management skills and the ability to prioritise tasks
Confidence following procedures and using banking systems
A willingness to learn develop and take ownership of your performance
Previous experience in banking lending or financial services is advantageous but not essential.

What We Offer

Ongoing training and support in a valuesdriven organisation
A collaborative and supportive team environment
The opportunity to be part of a newly merged bank shaping the future of customer banking