Quality Analyst
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Quality Analyst
Location: Cochin
Experience: Minimum 2 Years of Experience in Voice call monitors and evaluates customer interactions
Salary : Upto 3 LPA
Key Responsibilities
* Conduct timely and complete audits of allocated calls
* Ensure 100% accuracy in feedback scoring and documentation
* Ensure SOP adherence and script compliance
* Drive month-on-month improvement in overall call quality scores
* Identify gaps and recommend corrective actions
* Administer and evaluate mock calls during training programs
* Identify document and maintain a repository of exemplary calls for reference and training
Required Skills:
voice call quality
Key Skills
- Gas Chromatography
- Laboratory Experience
- Archival Standards
- ELISA
- Test Cases
- Analytical Chemistry
- Quality Assurance
- Spectroscopy
- Quality Control
- cGMP
- Selenium
- Western Blot
