Earned Revenue and Retail Operations Manager

The Linda Hall Library located in Kansas City MO is a renowned institution originating in 1946 and is one of the worlds leading independent science and technology research libraries. Through our collections public programs exhibitions and research initiatives we bring science and history alive. Today were redefining what Linda Hall Library can offer to the world by reimagining how we connect with our community and how we make our collections more accessible and visible.

The librarys grounds are maintained as an urban arboretum where science and nature intertwine inviting the public to wander reflect and learn. Our vision is to enhance the library as not only a place for learning but also a place for gathering for both private and public events; to see the library as a living breathing place where tradition and innovation meet whether youre an academic lifelong learner or anyone with a curiosity about the world.

Reporting to the VP of Business Development and Marketing the Earned Revenue and Retail Operations Manager plays a key role in shaping exceptional guest experiences by overseeing operations that support the Librarys strategic initiatives including earned revenue programs merchandising and event services.

Event Venue Services

• Field incoming facility rental requests and coordinate with internal staff to ensure resource feasibility.
• Support external outreach to corporate event planners and wedding planners to showcase the Linda Hall Library as a premier one-of-a-kind event venue.
• Manage external event rentals including contracting vendor approval and venue coordination.

Gift Shop/Retail Operations

• Play a key role in launching the Librarys new gift shop including planning and development.
• Plan buy and manage inventory for the gift shop while overseeing expense tracking and performance.
• Manage and train staff ensuring consistent Standard Operating Procedures (SOPs) and excellent customer service.

Business Acumen

• Manage day-to-day operations for revenue-generating programs such as venue rentals and retail merchandising to drive profitability and guest satisfaction.
• Develop and maintain workflows SOPs and performance metrics for operational efficiency.
• Support forecasting budgeting and cost analysis for new projects and initiatives.
• Negotiate contracts and maintain relationships with external vendors suppliers and service providers.
• Track data metrics for insight to leadership around visitor engagement sales and operational performance.
• Partner with internal stakeholders to co-develop and implement other earned income initiatives.

• Bachelors degree in business operations management or related field or equivalent relevant experience.
• 5 years of experience in hospitality or retail operations.
• Excellent interpersonal communication and organizational skills with the ability to work cross-functionally managing multiple priorities.
• Prior project management experience preferred.
• Experience with a point of service system helpful.

Benefits & Workplace

Linda Hall Library is in a pivotal phase in its history offering a significant spirit of innovation and collaboration and the opportunity to make a difference as a leader. The library is committed to fostering a culture of Diversity Equity Accessibility and Inclusion and creates a space where all individuals feel valued and respected. They offer a highly competitive compensation and benefits package including a generous PTO Plan strong 403(b) match and a paid parental leave program. Professional Development is supported through training conferences and professional memberships. This on-site role is based in a traditional office environment and requires occasional schedule flexibility. Linda Hall is in the cultural heart of the city within walking distance of Kansas Citys leading museums parks and top local restaurants and shopping destinations.

OMNI is honored to be retained in this search. We appreciate your referrals to professionals who may have an interest in this outstanding opportunity. Formal interest accepted through the OMNI Executive Career Portal. Please direct all inquiries to:

OMNI Human Resource Solutions

Meredith Baker Search Consultant

OMNI and our clients are Equal Opportunity Employers.